KIMBERLY D. MELTON
Gwynn Oak,Maryland
Summary
Professional Agile practitioner with track record of driving successful software and applications development projects. Proven experience in leading cross-functional teams and enhancing Agile processes. Known for fostering collaboration and delivering results in dynamic environments, showcasing strong facilitation and problem-solving skills.
Experienced with Agile methodologies, team facilitation, and project management. Utilizes effective communication and conflict resolution to ensure team alignment and productivity. Track record of implementing continuous improvement practices to enhance project outcomes and team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Scrum Master/Sr. Business Analyst
General Dynamic Information Technology
Baltimore, MD
05.2024 - Current
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Promoted customer-centric approach by incorporating user feedback into product development processes, ensuring end-user satisfaction.
- Established a strong foundation for successful project outcomes through efficient resource allocation and workload distribution among team members.
- Instrumental in fostering an environment conducive to open communication, resulting in increased trust among team members and improved decision-making processes.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives.
- Increased stakeholder satisfaction by maintaining transparent communication channels and providing regular updates on project progress.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Worked to provide continuous improvement for product development lifecycle.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Led sprint reviews and planning meetings to promote full team engagement.
- Wrote, updated and maintained project documentation.
- Generated reports for IT project progress and performance.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Sr. Contracts Specialist Bus. Analyst
Baltimore City Department of General Services
Baltimore, MD
01.2023 - Current
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Identified and analyzed business strategies to increase company longevity.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division.
- Developed new analytical systems to improve essential business metrics visibility.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
Sr. Business Analyst
Insight Global Technology
Baltimore, MD
04.2022 - 04.2023
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Surfaced insights and findings to support business and technical decisions.
- Remained current on latest IT developments and advancements to automate and modernize systems.
- Gathered and organized data to analyze current industry trends.
Business Analyst
Peraton, Social Security Administration
Windsor Mill, MD
03.2021 - 10.2021
- Active Public Trust Clearance
- Supported the creation of requirements, design, and/or process documentation.
- Provided functional support to developers and/or system operators.
- Supported the resolution of production issues and data cleanup efforts through functional analysis and testing.
- Participated in requirements, general design, and/or testing activities at the direction of the Senior System Team Lead.
- Lead discussions with the client on requirements gather and design.
- Lead junior resources through requirements, general design, and/or testing activities.
- Basic Java script understanding.
- Performed quality assurance on junior resource deliverables.
- Participated in resolution exercises with other analysts and the client.
- Participated in root cause analysis of testing defects and resolution.
Business/Systems Analyst
Northrop Grumman, Social Security Administration
Windsor Mill, MD
12.2014 - 03.2021
- Active Public Trust Clearance through Office of Personnel Management for Social Security Administration.
- Performed the following duties:
- Provide IT support to customer service and support for the Office of Earning, Enumeration, and Administrative Systems (OEEAS).
- Scrum Master for Agile projects working closely with the technical team and the PMO office to ensure the team was able to execute task without any issues. Provided support on the best way to handle certain issues and made sure the team was free of impediments that would interfere with completing task on time and efficiently.
- Conducted daily standup sessions to ensure project on task as scheduled and reported any issues to management.
- Plan, schedule, estimate, and monitor project progress by organizing requirements to define specific goals and project scopes associated with the appropriate development and operational costs.
- Identify problems and determine the appropriate course of action to resolve the issue or provide a feasible work around.
- Analyze the validation of IT needs and requirements, including data, access needs and security, to design and develop appropriate systems designs, access methods and information security controls.
- Develop lifecycle documents, such as use cases, detailed functional requirements, and design specifications for the Office of Earning, Enumeration, and Administrative Systems (OEEAS).
- Analyze Policy and operational documentation along with data and research reports to develop analytical data design studies for Death Information Processing.
- Represent SSA as a technical consultant on inter agency and departmental technical workgroups for CHIP (Children's Health Insurance Program); DACUS (Death Alert Control and Update System) and EDR (Electronic Death Registration).
- Identify and analyze advancements in application development concepts, techniques and tools.
- Make recommendations on how new system application development concepts, techniques and tools could be applied to modernize current IT systems for OEEAS and other SSA components.
- Develop monthly and bi-weekly reports using Microsoft Office to make sure the projects are on schedule and within the budget allocation of resources.
- Define requirements for application upgrades to DACUS (Death Alert Control and Update System).
- Use Prism to update milestones and project status.
- Advise senior management on impacts for any potential projects or existing projects.
- Provide guidance for various artifacts including the Business Process Descriptions, Project Scope Agreements, System Development Plans, and Project Success Verifications.
- Create and update the data requirements for detailed functional requirements documentation.
- Design flowcharts to detail the data flow process for SSA's Death Management Information System.
- Articulate project status updates to project managers by using detailed logical and physical models.
- Lead weekly, bi-weekly and monthly database and system weekly status meetings to give statuses on projects.
- Produce status reports from the Prism project management tool for directors and project managers.
- Execute testing scripts and analyze and report defect detection using ALM.
- Review the Master Test Plan (MTP), which include test scenarios, for the Project Managers (PM) to make sure that they are in accordance with Project Resource Guide (PRIDE).
- Execute test scenarios for the EVM Tool database.
- Perform validation and defect testing on various tools.
- Work with the EVM team to perform end-to-end testing on the EVM Tool database.
Sr. Business/Systems Analyst
Lockheed Martin, Medicare Medicaid Services
Windsor Mill, MD
06.2009 - 06.2014
- Public Trust Clearance.
- Performed the following duties:
- Managed risk analysis and mitigation plans, status reports, and client presentations; prepare business process models, defined milestone deliverables, and established critical success factors.
- Provided Customer Support for help desk issues.
- Gathered requirements during inception phase document and deliver functional specification documents, and assist with architecture analysis and design using UML and Rational tools.
- Extracted data from a variety of sources including medical and drug claims data, membership eligibility, demographics, and operational processes to create innovative planning ideas for social economic enhancements in current design builds.
- Performed cost variance and schedule variance calculations for project reports.
- Developed monthly and bi-weekly reports using Microsoft Office to make sure the projects are on schedule and within the budget allocation of resources.
- Developed documentation for CMS including a baseline change management form and EVM lesson learned documentation.
- Generated meeting agendas, notes, and reports for high profile projects.
- Created and update the Business Process Descriptions, Project Scope Agreements, and Detailed Functional Requirements.
- Made recommendations and suggestions about application development related to updating and modernizing the current software infrastructure.
- Created and update the business requirements in the Business Process Description and Detailed Functional Requirements documents for software projects.
- Created and update the formulas in the Microsoft Excel for the MAPD Daily, Weekly and Monthly Reports.
- Executed test scenarios for the EVM Tool database.
- Used SQL to execute command functions in Microsoft Access and to setup a database to transfer data from Excel to the Access database for the quick creation of adhoc reports.
- Performed validation and defect testing on various applications.
- Worked with the EVM team to perform end-to-end testing on the EVM Tool database.
Proposal Analyst
Lockheed Martin, CMS Consolidated
Windsor Mill, MD
06.2007 - 06.2009
- Public Trust Clearance.
- Performed the following duties:
- Applied business knowledge and intelligence to price customer solution and prepare price quotes on time.
- Scheduled meetings and conference calls with team members to develop strategies.
- Managed files vested in electronic database and management systems.
- Prepared project kickoff materials such as customer timelines, agendas and deliverables.
- Supported technical writing and contribute to process improvement.
- Ensured smooth transition to contract implementation by managing proposal and pricing activities.
- Engaged in cost and pricing reviews with management and client representatives.
- Provided input for proposal development to translate management objectives or directives into advanced IT application systems.
- Analyzed programs IT needs and requirements to ensure the appropriate data and access needs were addressed within the proposal.
- Assisted in designing and translating appropriate system designs, access methods and information security controls.
- Direct liaison between systems analyst and customer to ensure translation of the customer needs and data requirements were met.
Executive Assistant/CMS CITIC
Lockheed Martin
Windsor Mill, MD
12.2004 - 06.2007
- Performed the following duties:
- Managed a team of administrative assistants, providing administrative direction, conducting weekly meetings to inform staff of updated company procedures and policies and to provide training for mandatory compliance initiatives.
- Create, Coordinate and Plan large scale corporate events and activities as requested by Corporate Senior Managers.
- Located, assembled, and prepared oral and written presentation material using multiple data sources, such as Excel and PowerPoint.
- Provided marketing experience to market events that Lockheed Martin sponsored for the community and Company events, created creative content to promote fund raisers and to push information out into the community letting people and groups know how Lockheed Martin provides support and gives back to the cause.
- Created Facebook and other social media content to promote the good works of Lockheed Martin.
- Collected and prepared responses to inquiries from groups including headquarters staff, government agencies, contractor, and field activities concerning the technical aspect of assigned projects.
- Supported the project management team tracking projects statuses using Microsoft Project and preparing EVM reports for weekly and monthly management meetings.
- Organized public relations events to announce Lockheed Martin's newly awarded contract successes.
- Responded to case sensitive information requests, writing correspondence containing highly sensitive data and or information.
- Conducted technical status meetings with project leads to receive update statuses and create executive management reports with detailed information for each project, including any risk concerns or schedule delays and completion dates.
Education
M. B.A -
Strayer University
12.2009
B.A. - undefined
Strayer University
06.2006
Skills
- Microsoft Office
- Microsoft Visio
- Microsoft Project
- Adobe Acrobat
- Project Management Tools
- Systems Development Lifecycle (SDLC)
- Quality Assurance
- ALM (Application Lifecycle Management)
- Agile Methodology
- Software Development Process and Requirements
- SCRUM Certified
- Functional requirement writing
- Content creator
- Marketing and Promotions
- Functional design writing
- Test script writing
- Test script execution
- Test script quality assurance review
- Basic SQL querying
- Critical thinking and problem solving
- Excellent Customer Service Acumen
- Policy and Procedure Writing
- Report Preparation
- Networking and Partnership Development
- Decision Making
- New Hire Onboarding
- Procedure Compliance
- Product backlog management
- Agile coaching
- Scrum framework expertise
- Servant leadership
- Sprint planning
- Retrospective analysis
- Release planning
- Team facilitation
- Customer interaction
- Risk identification
- Project management
- Software development lifecycle
- Workflow Analysis
- Requirements gathering
- Stakeholder management
- Software process management
- Leading scrum meetings
- Backlog management
- Customer requirements analysis
- Scrum processes
- Problem-solving
- Project team coordination
- Decision-making
- Relationship building
- Task prioritization
- Analytical thinking
- Business analysis
- Waterfall methodology
- Change Management
Certification
- Licensed Certified Scrum Master: Certificate ID: 000651744 Certification Active through: 02 August 2026
Timeline
Senior Scrum Master/Sr. Business Analyst
General Dynamic Information Technology
05.2024 - Current
Sr. Contracts Specialist Bus. Analyst
Baltimore City Department of General Services
01.2023 - Current
Sr. Business Analyst
Insight Global Technology
04.2022 - 04.2023
Business Analyst
Peraton, Social Security Administration
03.2021 - 10.2021
Business/Systems Analyst
Northrop Grumman, Social Security Administration
12.2014 - 03.2021
Sr. Business/Systems Analyst
Lockheed Martin, Medicare Medicaid Services
06.2009 - 06.2014
Proposal Analyst
Lockheed Martin, CMS Consolidated
06.2007 - 06.2009
Executive Assistant/CMS CITIC
Lockheed Martin
12.2004 - 06.2007
B.A. - undefined
Strayer University
M. B.A -
Strayer University