Kimberly Mercado Kormick
Coraopolis
Summary
Travel consultant with experience at American Express Travel, recognized for creating tailored itineraries and building strong client relationships. Expertise in sales and account management, consistently delivering high-quality service. Strong organizational skills and meticulous attention to detail enhance client travel experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Premium Cruise and Custom Vacations Consultant
American Express
03.2025 - Current
- Deliver exceptional customer service to card members, emphasizing memorable travel experiences.
- Design unique travel itineraries using strong consulting skills for cruises, vacations, and flights.
- Cultivate client relationships to prioritize outstanding travel experiences during every interaction.
Emergency Services
Collette Travel Service
08.2023 - 03.2025
- Resolving emergencies and complaints that arise from clients, tour managers, and vendors which may require assistance from various departments in the organization.
- Responsibilities include contacting the appropriate manager, communicating delayed arrivals, checking flight status and availability, booking alternate reservations, and issuing or reissuing airline tickets.
- Act as the voice of Collette to the direct passenger, ensuring that each interaction with the customer follows the Customer Care Center philosophy in both quality and efficiency.
- Document and track all issues for future trend analysis.
- Demonstrate proficiency to serve as a diverse asset to the team.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
- Work collaboratively to support and promote the company's values and vision.
Salon Manager
Great Clips
North Canton
07.2023 - 08.2023
- Executed recruitment, hiring, training, and coaching of new employees.
- Developed employee work schedules to optimize staffing efficiency.
- Managed inventory processes by ordering supplies and maintaining accurate records.
- Provided customer service by advising clients on treatments and addressing complaints.
- Oversaw daily operations, ensuring adherence to cleanliness and hygiene standards.
- Directed marketing initiatives, including promotional strategies and online competitions.
- Administered financial operations by budgeting and tracking costs and revenues.
- Coordinated equipment maintenance services to guarantee quality standards.
Travel Advisor
Greater Pittsburgh Travel
Pittsburgh
12.2022 - 07.2023
- Researched and booked vacation packages including cruises, all-inclusive resorts, and airfare.
- Connected with vendors, and business development managers through emails, phone calls, travel shows, and informational meetings.
- Reconnected with prior clients to establish a new relationship with the company.
- Advertised through social media.
- I went on FAMS to improve my knowledge of products and locations.
Travel Advisor
AAA Auto Club Enterprises
Pittsburgh
10.2021 - 12.2022
- Researched and booked vacation packages, including cruises, all-inclusive resorts, and airfares.
- Established connections with vendors and business development managers via emails and phone calls.
- Reconnected with previous clients to nurture relationships with the company.
- Utilized social media for advertising travel services.
- Participated in FAM trips to enhance knowledge of products and destinations.
Education
Bachelor's degree - Hospitality and Tourism, Marketing
Strayer University
District of Columbia, Remote03.2028
Cosmetology -
Empire Beauty School
Monroeville, PA08.2006
GED -
Connelley Technical School
Pittsburgh, PA09.2001
Skills
- Microsoft Excel and Word
- Attention to detail
- Informal and formal communication
- Computer proficiency
- Sales and account management
- Decision making
- Team management and development
- Relationship building
- Agility and adaptability
- Organizational skills
- Confidence in communication
- Active listening techniques
- Management expertise
- Effective communication skills
- Travel planning expertise
Certification
- Driver's License, 01/01/28
- Cosmetology License, 01/01/28
Awards
Student Success Mentor Training, Mentor Collective, 12/01/24, Strayer University
Languages
English
Accomplishments
Dean's List Summer Semester 2024
Timeline
Premium Cruise and Custom Vacations Consultant
American Express
03.2025 - Current
Emergency Services
Collette Travel Service
08.2023 - 03.2025
Salon Manager
Great Clips
07.2023 - 08.2023
Travel Advisor
Greater Pittsburgh Travel
12.2022 - 07.2023
Travel Advisor
AAA Auto Club Enterprises
10.2021 - 12.2022
Bachelor's degree - Hospitality and Tourism, Marketing
Strayer University
Cosmetology -
Empire Beauty School
GED -
Connelley Technical School