Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
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Kim Meyers

Las Vegas

Summary

Dynamic Cage Shift Manager at New York, New York Casino, skilled in cash handling and regulatory compliance. Achieved high customer satisfaction through effective problem-solving and staff training. Expert in transaction processing and end-of-shift reconciliation, ensuring accuracy and adherence to gaming regulations while fostering a positive team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cage Shift Manager

New York, New York Casino
Las Vegas
04.2013 - 09.2024
  • Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
  • Enforced strict adherence to internal controls established by regulatory agencies and corporate policies.
  • Maintained accurate records of transactions, including cashiering activities, jackpots paid out, and chips redeemed.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Inspected daily paperwork for accuracy and completeness before submitting to the Cage Manager.
  • Performed end-of-shift reconciliations on all cashier drawers and ensured that they balanced accurately.
  • Resolved customer complaints and payout errors.
  • Oversaw the opening and closing process of the cage during each shift, verifying proper documentation is completed per policy standards.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Ensured that all employees were properly trained in accordance with gaming regulations and company policies.
  • Provided customer service to patrons by resolving disputes involving money or chips.
  • Assisted customers with exchanging foreign currencies into U.S. dollars or casino chips.
  • Processed large amounts of currency using currency counting machines in a timely manner.
  • Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
  • Verified customer identification documents prior to processing any monetary transaction.
  • Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
  • Established work schedules and station arrangements for daily shifts.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Apple Valley High School
Apple Valley, CA
06-1976

South Lake Tahoe Community College
South Lake Tahoe, CA

Skills

  • Cash handling
  • Regulatory compliance
  • Transaction processing
  • Record keeping
  • End-of-shift reconciliation
  • Customer service
  • Staff training
  • Documentation accuracy
  • Staff scheduling
  • Currency exchange
  • Gambling regulations compliance
  • Cashier supervision experience
  • Money tracking
  • Cash handling expertise

Affiliations

Love to travel and spend time outdoors. Have a new puppy named Mabel who I get to take many places, she keeps me moving.

Accomplishments

Yes, I did receive a few, honestly they were not that important to me. Only awards that involved my crew is what was important, being able to see their joy.

Certification

Was a responsible gaming ambassador for Caesars Palace.

Languages

English
Professional

Websites

Timeline

Cage Shift Manager

New York, New York Casino
04.2013 - 09.2024

High School Diploma -

Apple Valley High School

South Lake Tahoe Community College

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