Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kim Monte

Howell ,Michigan

Summary

Motivated employee seeking to learn and grow in my professional career. Experienced in customer service, sales, coaching, Veterinary medicine, management, and more; looking to expand my field of knowledge into psychology and business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Camp Manager

Camp Bow Wow
Brightin, MI
07.2023 - Current
  • Monitored all areas of the camp during operating hours to ensure compliance with established guidelines.
  • Scheduled maintenance for facility grounds and buildings to ensure cleanliness and safety of the environment.
  • Negotiated contracts with vendors who provided food services or other amenities needed for the successful operation of the camp.
  • Assisted with budgeting by forecasting future needs based on past spending trends.
  • Trained and supervised counselors in program development, camper supervision and discipline techniques.
  • Resolved conflicts among staff members or between staff members and campers in a timely manner.
  • Conducted regular meetings with staff members to discuss new initiatives or changes to existing programs.
  • Supervised daily check-in and check-out procedures for both day camps and overnight stays.
  • Identified potential risks associated with certain activities prior to allowing them to take place on-site.
  • Developed and implemented camp policies to ensure safety of campers and staff.
  • Reviewed medical forms submitted by participating families prior to assigning cabins for overnight camping trips.
  • Managed financial accounts related to camp operations such as payroll processing or vendor payments.
  • Maintained effective consistent communication with parents and families using email.

Veterinary Nurse

Dandy Acres Small Animal Hospital
South Lyon, MI
08.2022 - 06.2023
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Used non-aggressive animal management to restrain animals during examinations or vaccinations.
  • Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
  • Asked probing questions to understand concerns, answer questions and give guidance.
  • Offered medical advice and support to families to assist geriatric and terminally ill pets.
  • Reviewed medical records and notes to discern nature of visit and tests or procedures needed.
  • Inoculated animals against various diseases such as rabies and distemper.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Followed precise feeding instructions and schedules for animals under care.
  • Operated x-ray machines and exposed radiographic films.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Delivered excellent service to pet owners to drive repeat business.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Designed medication and exercise plans for animals to optimize health.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Provided community outreach on animal behavior through information materials and participation in special events.
  • Developed educational and marketing materials detailing veterinary services.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.

Veterinary Technician

Ann Arbor Animal Hospital
Ann Arbor, MI
03.2022 - 09.2022
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Administered and monitored anesthesia for surgeries and operations.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Prepared and reviewed records and consent forms.
  • Delivered excellent service to pet owners to drive repeat business.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.

Veterinary Technician

Hidden Spring Animal Hospital
Northville, MI
01.2021 - 02.2022
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Administered and monitored anesthesia for surgeries and operations.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Prepared and reviewed records and consent forms.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted with polishing, removing stains and other dental procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.

Extern

Hillcrest Hospital
Simpson, LA
08.2019 - 12.2020
  • Assisted veterinarians in examining animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Released patients to owners with care directions from veterinary staff.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Handled and restrained animals following safety requirements and procedures.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Administered immunizations and treatments following veterinarian instructions.
  • Monitored post-surgical pet care and administered medication under vet direction.

Waitress

Firebirds Wood Fired Grill
Greenville, SC
11.2018 - 12.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Waitress

Buffalo Wild Wings
Greenville, SC
03.2018 - 11.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Waitress

Outback Steakhouse
Greenville, SC
08.2017 - 03.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Sales Associate

Dunham's Sports
Howell, MI
05.2016 - 08.2017
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Obtained signatures for financial documents and internal and external invoices.

Park Supervisor and Coach

Aftershock Trampoline Park
Saginaw, MI
12.2015 - 05.2016
  • Kept equipment in good working order and facilities clean, neat and organized.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated subordinate personnel to provide constructive feedback and enhance performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated rules and expectations to student athletes and performed necessary corrective actions.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
  • Trained athletes in proper use of equipment for safety and maximum results.

Education

High School Diploma -

Howell High School
Howell, MI
05.2015

Bachelor of Science - Accounting

Saginaw Valley State University
Bay City, MI

Associate of Science - Veterinary Technology

Penn Foster College
Scottsdale, AZ

Skills

  • CPR
  • Emergency Triage and treatments
  • Prescription Management
  • Client Counseling and relations
  • Staff Training
  • Verbal and Written Communication
  • Treatment and Research Records
  • Drug Inventory Oversight
  • Responsible and Reliable
  • Behavior Analysis
  • Problem Solving
  • Client Education
  • Attention to Detail
  • Computer Skills
  • Organizational Systems
  • Project Management
  • Scheduling
  • Documentation and Reporting
  • Team Leadership
  • Excellent Communication

Certification

  • Burnout Training
  • CPR Certified
  • Certified Fear Free

Affiliations

  • Cheerleading coach for 9 years
  • Cheerleader for 19 years
  • Collegiate cheerleading captain who lead her team to a national NCAA title
  • Freelance artist specializing in digital, and acrylic painting
  • Planned a parade for a homecoming event
  • Training a service animal (a Dalmatian named Benedict)
  • Will lead your team to victory in any Harry Potter Trivia

Timeline

Camp Manager

Camp Bow Wow
07.2023 - Current

Veterinary Nurse

Dandy Acres Small Animal Hospital
08.2022 - 06.2023

Veterinary Technician

Ann Arbor Animal Hospital
03.2022 - 09.2022

Veterinary Technician

Hidden Spring Animal Hospital
01.2021 - 02.2022

Extern

Hillcrest Hospital
08.2019 - 12.2020

Waitress

Firebirds Wood Fired Grill
11.2018 - 12.2020

Waitress

Buffalo Wild Wings
03.2018 - 11.2018

Waitress

Outback Steakhouse
08.2017 - 03.2018

Sales Associate

Dunham's Sports
05.2016 - 08.2017

Park Supervisor and Coach

Aftershock Trampoline Park
12.2015 - 05.2016

High School Diploma -

Howell High School

Bachelor of Science - Accounting

Saginaw Valley State University

Associate of Science - Veterinary Technology

Penn Foster College

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Kim Monte