Kim M. Coleman

Project Manager, Order to Cash

McGraw Hill Financial, Inc./S&P Global Inc.

01.2013 - 05.2019

Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Managed multiple projects with competing deadlines simultaneously.
Provided guidance to team members regarding tasks assigned to them.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Led meetings with internal team members, consultants and contractors.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Modified project plans when needed to better align with organizational objectives.
Established relationships with external partners who specialize in providing services related to enhancing the quality of client interactions, such as call center outsourcing providers or social media monitoring companies .
Identified opportunities for automation or outsourcing of certain tasks within the organization.
Identified opportunities for streamlining business processes through automation or outsourcing initiatives.
Identified areas where operational efficiencies could be improved through automation or outsourcing.
Collaborated with other departments in order to identify opportunities for outsourcing tasks to contractors.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Developed, implemented, and monitored departmental procedures to ensure compliance with internal controls.
Provided daily supervision to outsourced team/cash application clerks.
Assisted with training new hires in all aspects of cash applications processing.
Conducted periodic audits to identify potential areas of improvement in processes and procedures.
Researched unapplied payments from customers according to established guidelines.
Ensured timely posting of all incoming payments into the accounting system.
Provided support during month-end close process by ensuring that all transactions have been posted accurately.
Worked closely with Accounts Receivable Manager to ensure timely collection of outstanding balances from customers.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Coordinated preparation of external audit materials and external financial reporting.
Developed invoicing systems and internal controls to boost billing efficiencies.
Developed or analyzed information to assess current or future financial status of firms.
Conducted research on emerging technologies to identify opportunities for improvement.
Created complex SQL queries to generate reports from multiple data sources.
Participated in system testing activities such as unit, integration, and acceptance tests.
Provided technical guidance to internal stakeholders during software development cycles.
Coordinated with external vendors for product installation and maintenance services.
Facilitated user training sessions on new systems or features updates.
Monitored system performance and troubleshoot issues reported by users or stakeholders.
Resolved escalated support tickets from customers related to application functionality.
Performed root cause analysis on production incidents to determine corrective actions.
Maintained database integrity by performing regular backups and validating data accuracy.
Collaborated with cross-functional teams including developers, testers, and designers.
Evaluated current business processes against industry best practices for optimization purposes.
Developed test plans for quality assurance initiatives prior to deployment into production environments.
Recommended controls by identifying problems and writing improved procedures.
Provided project-level analysis and produced required project analysis documentation.
Trained staff and users to work with computer systems and programs.
Tested, maintained and monitored computer programs and systems.
Developed and managed project plans while providing status updates to management.
Developed, documented and revised system design procedures and quality standards.
Coordinated and linked computer systems within organization to increase compatibility to share information.
Collaborated with stakeholders across departments to define requirements for new projects.
Identified gaps between current state and desired future state operations.
Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Gathered feedback from end users regarding usability issues related to applications or systems.
Developed reports using SQL queries to track progress against key performance indicators.
Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
Designed and developed training materials for new employees in the organization.
Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
Recommended changes or improvements in existing training processes as needed.
Resolved any issues raised by participants during the training session in a timely manner.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Provided customer service and support to customers with inquiries or complaints.
Managed inventory levels of products to ensure availability when needed by customers.
Negotiated contracts with vendors for maximum cost savings while maintaining quality standards.
Resolved customer issues promptly and efficiently.
Assisted in the preparation of audit reports and financial statements.
Reviewed internal controls, policies, procedures, and operations to identify areas for improvement.
Analyzed financial data to detect irregularities or discrepancies.
Evaluated internal control systems to ensure compliance with established regulations and standards.
Performed follow-up reviews to verify implementation of corrective action plans.
Used established testing procedures to evaluate company processes and internal control standards.
Performed ongoing research to maintain up-to-date knowledge of SOX standards.
Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
Developed and implemented OTC strategies to ensure customer satisfaction and maximize profitability.
Maintained accurate records of all transactions, including invoices and sales.
Managed the daily operations of the OTC department, including staff scheduling, inventory ordering, and customer service.
Evaluated potential investments and acquisitions to assess their impact on the company's financial position.
Monitored progress of ongoing projects related to acquisitions.
Provided support in mergers and acquisitions by performing due diligence reviews and valuations of target companies.
Provided technical assistance on a variety of surveying assignments such as right-of-way acquisitions and construction staking.
Evaluated potential mergers and acquisitions opportunities from a financial perspective.
Provided technical assistance on accounting matters related to mergers and acquisitions activity or other corporate transactions.
Participated in special projects such as due diligence reviews when mergers or acquisitions occur.
Participated in due diligence reviews for mergers, acquisitions, divestitures, joint ventures, strategic alliances.
Engaged in negotiations for mergers and acquisitions involving organizations within the company's portfolio.
Conducted due diligence on proposed investments, acquisitions, and divestitures.
Advised on mergers and acquisitions transactions from an accounting perspective.

Summary

Overview

Work History

Product Owner

Project Manager, Order to Cash

Senior Business Analyst

Education

Skills

Certification

References

Timeline

Product Owner

Project Manager, Order to Cash

Senior Business Analyst

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