Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Hi, I’m
Kim Nelson
Miami,FL
Summary
Overview
18
years of professional experience
Work History
SephoraOlive Branch, Mississippi
DC Specialist
05.2021 - Current
Job overview
- Conducted regular meetings with staff to review progress and address any concerns.
- Reviewed documents for accuracy prior to submission or publication.
- Generated reports to track performance metrics of team members.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Coordinated with other departments to ensure efficient workflow processes.
- Developed and implemented specialized procedures for customer service operations.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained positive working relationship with fellow staff and management.
Milwaukee ToolOlive Branch, Mississippi
Gate Keeper
03.2019 - 04.2022
Job overview
- Updated appointment schedules on a daily basis ensuring accuracy of information.
- Responded promptly to emergency situations according to established protocols.
- Coordinated with maintenance staff for any repairs needed within the premises.
- Received deliveries and ensured they were delivered to the right recipient in a timely manner.
- Assisted with administrative tasks as required such as filing documents, photocopying.
- Attended phone calls, screened calls, took messages and transferred calls to the relevant departments.
- Created badges for visitors using badge-making machines or other methods of identification.
- Greeted visitors and directed them to the appropriate personnel or department.
- Prepared reports related to attendance records, visitor log entries.
- Receive trucks at dock doors make sure the trucks are locked down until the truck is filled up put seal on truck called yard dog to switch the truck out to the yard and put another trailer in the dock doors
- Make appointments with Asia fed ex to pick up trailer and dropping trailer off
Sam's WarehouseMemphis, Tennessee
QA Lead
04.2020 - 05.2021
Job overview
- Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
- Analyzed existing systems for potential areas of improvement.
- Assisted developers in troubleshooting issues related to software applications.
- Collaborated closely with development teams to ensure product stability before release.
- Maintained databases of known defects, tracking their resolution throughout the software development life cycle.
- Ensured that all projects adhere to company standards and industry regulations regarding quality assurance practices.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
XPO LogisticsMemphis, TN
Equipment Operator
02.2016 - 09.2020
Job overview
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
- Assisted in the setup of job sites by laying out stakes, flags. per project specifications.
- Participated actively in weekly safety meetings held by the site manager.
TargetMemphis, TN
Instock Associate
10.2013 - 01.2017
Job overview
- Verified quantity and quality of incoming shipments against purchase orders.
- Stocked supplies such as shopping bags, boxes and other necessary materials for customer checkout.
- Replenished product displays according to established guidelines for visual presentation standards.
- Identified discrepancies between actual inventory count versus system records.
- Filled customer orders from warehouse inventory while ensuring accuracy and timeliness.
- Performed daily cycle counts to ensure accurate inventory levels.
- Maintained cleanliness of store by sweeping, mopping floors and dusting shelves.
- Ensured merchandise was correctly priced and displayed in accordance with company standards.
- Managed returns process including inspecting returned merchandise for damage prior to restocking.
Nike WarehouseMemphis, TN
Equipment Operator
09.2007 - 04.2013
Job overview
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Ensured compliance with all applicable laws regarding health, safety, environment protection standards and regulations.
- Assisted in the setup of job sites by laying out stakes, flags. per project specifications.
- Participated actively in weekly safety meetings held by the site manager.
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Conducted pre-operation checklists on all assigned machines prior to use each day.
United States Post OfficeMemphis, TN
Mail Handler
11.2006 - 01.2011
Job overview
- Prepared bulk shipments using shrink-wrapping machine.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Labeled containers with proper destination addresses for efficient distribution.
- Provided customer service by answering questions about mailing services offered.
- Maintained accurate records of all incoming and outgoing mail items.
- Ensured that all parcels were packed properly before shipping out of facility.
- Operated various machines such as scales, pallet jacks, forklifts.
- Identified inconsistencies between address labels and delivery locations.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Utilized handheld scanners to track deliveries and update inventory levels.
Education
Overton High SchoolMemphis, TN
High School Diploma
05-1990
University Overview
Skills
- Resource Allocation
- Maintenance and repair
- Emergency Response
- Supply Management
- Customer Relations
- Quality Assurance
- Quantitative skills
- Teamwork and Collaboration
- Problem-solving abilities
- Organizational Skills
- Time Management
- Team building
- Experience in leadership
- Excellent Communication
- Self Motivation
- Relationship Building
Timeline
DC Specialist
Sephora
05.2021 - Current
QA Lead
Sam's Warehouse
04.2020 - 05.2021
Gate Keeper
Milwaukee Tool
03.2019 - 04.2022
Equipment Operator
XPO Logistics
02.2016 - 09.2020
Instock Associate
Target
10.2013 - 01.2017
Equipment Operator
Nike Warehouse
09.2007 - 04.2013
Mail Handler
United States Post Office
11.2006 - 01.2011
Overton High School
High School Diploma
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