Kim Nelson
Rutledge,GA
Summary
Accomplished Co-Owner/Operator and Central Underwriting Department Manager at Lendmark Financial Services Inc., adept in strategic decision-making and team leadership. Enhanced operational efficiency and profitability through innovative technology solutions and effective risk management. Demonstrated excellence in customer service and attention to detail, driving significant productivity improvements.
Overview
24
24
years of professional experience
Work History
Co-Owner/Operator
Special Hardwood Products
01.2023 - Current
- Co-Owner and operation of an online sales website for wood-care products.
- Improve efficiency by implementing cost-effective technology solutions.
- Manage company financial department, accounts receivable/payable, budgeting and payroll.
- Collaborated with co-owner to develop strategic plans for future growth opportunities and increased profitability.
Central Underwriting Department Manager
Lendmark Financial Services Inc.
01.2009 - 12.2022
- Review and underwrite 30-60 daily applications with executive exception authority to achieve company goals.
- Analyze credit bureau reports and collateral to assess risk and determine credit worthiness.
- Communicate directly with branch and dealer employees on loan decisions.
- Trained and managed a team of underwriters in a remote environment.
- Adhere to state, government, compliance, and company lending policies.
- Maintain a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Mortgage Processor, Closer
Lendmark Financial Services Inc.
01.2004 - 01.2009
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Process and prepare real estate loan applications and documents.
- Review final package, accurate final closing cost and disburse funds.
- Prepare preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Review titles, insurance and flood zone certifications to meet closing standards for each property.
- Process applications, remained compliant and up to date on loan regulation changes and current laws, with current laws.
- Post closing duties. Conducted thorough reviews of closed loan files for accuracy and completeness.
Sr. CSR/Loan Officer, Recovery Specialist
Lendmark Financial Services Inc.
02.2001 - 01.2004
- Managed high-stress situations effectively in a fast pace environment, maintaining professionalism under pressure.
- Build strong standing relationships with customers and clients.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originate, underwrite, process and service loans.
- Manage cash drawer, daily balancing and deposits.
- Maintain satisfactory audits regarding cash control and legal documents.
- Worked with customer to create debt repayment plan based on current financial condition.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Millry High School
Millry, AL05.1991
Skills
- Self-Starter
- Strategic Decision-Making
- Quality Assurance
- Team Leadership
- Punctuality
- Customer Service
- Attention to Detail
- Driven and Determined
Timeline
Co-Owner/Operator
Special Hardwood Products
01.2023 - Current
Central Underwriting Department Manager
Lendmark Financial Services Inc.
01.2009 - 12.2022
Mortgage Processor, Closer
Lendmark Financial Services Inc.
01.2004 - 01.2009
Sr. CSR/Loan Officer, Recovery Specialist
Lendmark Financial Services Inc.
02.2001 - 01.2004
High School Diploma -
Millry High School
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