Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kim Nelson

Fort Lauderdale

Summary

Dynamic professional with extensive experience at Broward Sheriff's Office, excelling in operational efficiency and team management. Proven track record in critical thinking and active listening, enhancing communication and compliance. Skilled in administrative tasks and personnel resource management, fostering a positive work environment while ensuring adherence to safety protocols and quality standards.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Site Manager

Broward Sheriff Office
03.2021 - Current
  • Assist the BSO Risk Management Team by maintaining a safe work environment by implementing strict safety protocols and conducting regular inspections.
  • Implement innovative solutions to assist with overcoming project challenges.
  • Maintain deadlines without sacrificing quality or efficient standards.
  • Oversee daily progress and ensure tasks ae completed on schedule.
  • Continuously review processes for areas of improvement and opportunities that would led to increased overall operational efficiency.
  • Facilitated effective communication between supervisor teams and employees to maintain a cohesive approach throughout daily operations.
  • Coordinate with team members to ensure clear understanding of objectives, timelines, and expectations.
  • Maintain a cohesive workflow supervisory schedule.
  • Participate in regular progress meetings with stakeholders to provide updates, address any concerns, and maintain open lines of communication if requested.
  • Mentor supervisors and staff, providing guidance on best practices for day to day operations.
  • Foster professional development within the team.
  • Assist the Site Manager in managing day to day operations.
  • Oversee all site specific daily office operations and equipment maintenance.
  • Routinely participate in the Regional Communications interview process of hiring new operators.
  • Oversee employee attendance records, assist in handling payroll when requested.
  • Order supplies and new materials for assigned site.
  • Resolve complaints between road patrol, civilians and operators.
  • Ensure the agency's policies and the division's operating procedures are being meet and enforced,
  • Evaluate employee performance and convey constructive feedback to enhance and/ or improve skills.


Duty Officer Supervisor

Broward Sheriff's Office
01.2001 - 03.2021
  • Directed and monitored employees for compliance with communication, quality and performance standards.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Prepared employees to manage communications during planned and unplanned events such as CAD and 911 outages.
  • Checked equipment for malfunction and coordinated repair or replacement.
  • Triaged incoming calls to coordinate effective responses between internal and external resources.
  • Manage all aspects of daily paperwork, including but not limited to scheduling, break sheets, time sheets, and task sheets.
  • Routinely engage with management to improve working conditions for all employees, fostering a work environment that maximizes employee morale and engagement.
  • Closely monitor operations and perform regular quality assurance checks to ensure adherence to agency policies and compliance regulations.

Education

Miramar High School
Miramar, FL
06-1986

Skills

  • Active Listening

  • Critical Thinking

  • Administrative and Management Skills

  • Management of Personnel Resources

  • Knowledge of computers, software and applications

  • Judgement and Decision Making

  • Writing skills

  • Time Management

Certification

  • FBI LEEDA - The Leadership Trilogy Training - 2022
  • Women Leading When the Heat is On Training - 2023

Timeline

Assistant Site Manager

Broward Sheriff Office
03.2021 - Current

Duty Officer Supervisor

Broward Sheriff's Office
01.2001 - 03.2021

Miramar High School

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Kim Nelson