Kim Newell
Marion,OH
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Marion St. Mary School
08.2020 - 07.2025
- School Registrar, Cafeteria Admin, Transportation and Scholarship Coordinator.
- Managed the school when the Principal was out of the building. Assigned duties to staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed social media.
- Planned and implemented school events.
- Managed the office, supplies and all school records.
- Implemented school safety procedures and monitored school security system.
Volunteer and PT House Manager
Marion Palace Theatre
04.2022 - 12.2022
- Started as a Palace Volunteer 04/2022.
- Hired as a House Manager 09/2022 until 12/2022. As much as I enjoyed the position, my full-time position at St. Mary would not allow me to continue at the Palace.
- During my short time at the Palace, I managed front-of-house operations.
- I ensured that all duties were filled, communicated to volunteers.
- Checked for cleanliness and supplies.
- Completed house report.
- Turned off lights and locked up at the end of the night.
Customer Service Associate
JPMorgan Chase
12.2016 - 08.2020
- Handled billing and payment issues by following guidelines and resolving disputes.
- Provided technical assistance for Chase products to customers.
- Reviewed deposits and reported fraudulent activity.
- Voted Sounds of Success winner by department managers.
Customer Service Associate
Frontier Communications
04.2000 - 12.2016
- Worked in this call center until they closed 12/2016.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Issued repair tickets, payment arrangements, and assisted with technical questions regarding phone, internet, and television.
- Performed Root Call Analysis for customer complaints.
- Worked on the escalation hotline, handling customer escalations.
Education
High School Diploma -
Marion Harding High School
Marion06.1998
Skills
- Leadership
- Communication
- Project Management
- Delegation
- Teamwork
- Problem-solving skills
- Flexibility
- Responsible
- Reliable
- Professional
Timeline
Volunteer and PT House Manager
Marion Palace Theatre
04.2022 - 12.2022
Administrative Assistant
Marion St. Mary School
08.2020 - 07.2025
Customer Service Associate
JPMorgan Chase
12.2016 - 08.2020
Customer Service Associate
Frontier Communications
04.2000 - 12.2016
High School Diploma -
Marion Harding High School
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