Kim Nguyen
Lafayette,LA
Summary
Dynamic professional with extensive experience at AT&T Mobility, excelling in payroll accuracy and attendance management. Proven analytical skills and a commitment to continuous improvement have driven operational efficiencies. Adept at collaborating across teams, I leverage Microsoft Excel to enhance data-driven decision-making while maintaining a strong focus on compliance and professionalism.
Overview
22
22
years of professional experience
Work History
Sr Specialist Field Attendance Admin
AT&T Mobility
11.2024 - 04.2025
- Supported team manager with monitoring each team members attendance per company attendance guidelines with disciplinary and termination.
- Supported employees with company LOA, FMLA, ADA, and STD,
- Collaborated with cross-functional teams like payroll and HR to streamline processes and improve workflows.
- Lead monthly meetings with leadership to discuss attendance trends and outliners
SR Analyst Payroll
AT&T Mobility
09.2016 - 11.2024
- Prepare, review, payroll for hourly/exempt ensuring accuracy of hours, earnings, deductions, and benefits.
- Maintains employee confidentiality and the protection of sensitive information.
- Manage payroll and HR changes (new hires, terminations, comp changes, position changes)
- Worked closely with HR and Labor relations partners to ensure changes align with the bargaining contracts.
Attendance Analyst
AT&T Mobility
01.2009 - 09.2016
- Supported team manager with monitoring each team members attendance per company attendance guidelines with disciplinary and termination.
- Supported employees with company LOA, FMLA, ADA, and STD.
- Collaborated with cross-functional teams like payroll and HR to streamline processes and improve workflows.
Business Customer Care Representative
AT&T Mobility
11.2002 - 01.2009
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor of Science - Business Administration
University of Southwestern Louisiana
Lafayette, LA12-1998
Skills
- Microsoft Excel proficiency
- Extensive knowledge of FMLA, LOA, ADA and disability
- Strong knowledge of timekeeping and payroll
- Operates proactively, efficiently and resourcefully
- Ability to always communicate with professionalism, both written and verbal
- Ability to operate both independently and amongst a team
- Excellent analytical and problem-solving skills
- Possess strong orientation to detail and an initiative to seek additional training or education as required
- Analytical thinking
- Team collaboration
Timeline
Sr Specialist Field Attendance Admin
AT&T Mobility
11.2024 - 04.2025
SR Analyst Payroll
AT&T Mobility
09.2016 - 11.2024
Attendance Analyst
AT&T Mobility
01.2009 - 09.2016
Business Customer Care Representative
AT&T Mobility
11.2002 - 01.2009
Bachelor of Science - Business Administration
University of Southwestern Louisiana
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