Church Community Builder - Management Software
Kim Nguyen
Office Manager
Jacksonville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager
Florida Women's Law Group
Jacksonville, FL
06.2022 - Current
- Provides direct administrative support to Legal Administrator in
running day-to-day operations. - Helps to oversee administrative, sales and legal teams.
- Creating positive and welcoming atmosphere, keeping team highly organized and providing back-up support for several positions.
- Helps establish workflow processes and procedures, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Serve as IT Liaison and maintain computer and online filing systems.
- Update reports, accounts and vendor management.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Establish team priorities, maintain schedules and monitor performance.
- Maintain client relations while providing positive customer service by addressing problems head-on and implementing successful corrective actions.
Office Administrator/Assistant to Lead Pastor
Redeemer Church
01.2018 - 06.2022
- Managed church database, including member profiles, forms, church calendar and events.
- Coordinated and organized office operations, including supply ordering, IT/tech support for office equipment, oversaw volunteer office staff, serving as primary contact to and facilitate communications and support with current school tenant.
- Supported office staff by organizing and facilitating meetings, staff development, workshops and take minutes of meetings.
- Supported executives with project support, data tracking, and administrative tasks.
- Served as first point of contact for Lead Pastor, including phone calls, responding to emails, scheduling meetings all with integrity, sensitivity and confidential manner.
- Maintained Lead Pastor’s calendar, files, purchases, reimbursements.
- Coordinated all travel arrangements, internationally and domestically.
- Assisted with organization of Lead Pastor’s school calendar and assignments.
- Filled in where necessary in other departments and church events.
Office Representative/Account Manager
State Farm
01.2017 - 01.2018
- Developed leads, scheduled appointments, identified customer needs, and market appropriate products and services.
- Established customer relationships and followed up with customers, as needed.
- Provided prompt, accurate, and friendly customer service.
- Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Legal Administrative Assistant
Fayez & Ramos, PLLC
01.2015 - 01.2017
- Answered and prioritized all inbound phone calls/email; responded in quick and efficient matter with diplomacy and confidentiality.
- Maintained and updated client information in case management system; sort and distribute and prepared mail for U.S. mail and couriers.
- Fielded new client leads, check for client/attorney conflicts, and assigned and coordinated cases.
- Prioritized and Managed firm calendar and scheduling for consultations, court reporters, mediations, and client meetings.
- Drafted, produced, notarized, and reviewed legal documents, prepared correspondence for filing; processing and closing out files.
- Prepared discovery and trial binders; docketing important deadlines, trial dates and hearings all with highly detailed orientation.
- Coordinated and traveled to various judicial courts to arrange for filing of court documents.
- Handled and processed payment transactions and maintained receipt books and made weekly deposits.
Administrative Assistant
ATLANTIC BAROMEDICAL SYSTEMS
01.2014 - 01.2015
- Provided day-to-day administrative support for outpatient medical facility under Inova Hospital.
- Verified insurance benefits; obtained pre-authorizations and referrals; handled and processed payment transactions.
- Maintained electronic patient records and with data entry and updated personal and financial information as well as protecting patient’s rights by maintaining confidentiality.
- Executed record filing system to improve document organization and management
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Office Administrator
Unity of Fairfax
01.2008 - 01.2014
- Office Administration of church database of members and constituent groups.
- Designed and published all print and web communications; developed and implemented office manuals and procedures.
- As IT liaison: Installed hardware and software systems; administered email accounts and troubleshoot issues; managed social media content and activity.
- Purchased supplies/equipment and monitor inventory.
- Recruited, trained and managed volunteers.
- Worked with Communications/Marketing team with publications and outreach materials to general public.
Administrative Coordinator and Surgical Consultant
TLC Laser Eye Centers
McLean, VA
01.2006 - 01.2008
- Meeting with patients to prep explain necessary diagnostic testing; performing tests, and explaining the various surgeries recommended by the surgeons.
- Booking, confirming, and rescheduling appointments with database.
- Handling medical correspondence between physicians inside and outside the organization.
- Managing multi-line phone system; screening incoming calls for appropriate response.
Administrative Assistant
CEXEC
Washington, DC
01.2001 - 01.2002
- Provided administrative and secretarial support to Federal Aviation Administration Executive Level Management.
- Maintaining contracts through Standard Terminal Automation Replacement System (STARS) database.
- Obtaining security clearance; coordinating and managing highly classified contract letters.
- Documenting, proofreading, copying, create, organize, and manage file systems, distributing incoming and outgoing correspondence.
- Recording and generating weekly contract meeting minutes.
Office Manager
Earth Force
Alexandria, VA
01.2000 - 01.2001
- Overseeing non-profit status requirements of organization with each State in the USA.
- Managing Sales and Use-Tax exemption reports and certificates.
- In coordination with executive levels of each department, writing and organizing Board meeting agenda including budgeting, non-profit compliance, future planning of various programs, etc.
- Coordinating communication between departments and upper management.
Receptionist
RGS Title
McLean, VA
01.1999 - 01.2000
- Provided administrative support to the President and various team members.
- Handled all incoming calls, correspondence and greeted clients.
- Created reports regarding contract files for closing dates.
- Completed check disbursements, loan payoffs and closing packages.
Education
Bachelor of Science -
Liberty University, Bachelor’s Degree, Business Administration And Management, Communications
Lynchburg, VA 01.2020 - Current
Associate of Applied Science -
Northern Virginia Community College, Associate Degree in Applied Science, General Studies
Falls Church, VA 01.2004 - 01.2006
Software
Power Church - Database
ECRM - Salesforce Database
Mail Chimp - Email List Serve
CLIO - Legal Software
EPIC/CITRIX - Hospital Software
Pharos - Medical Database
Lawmatics - CRM
Practice Panther - Legal Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Staff Management
Team Bonding
Documentation expertise
Documentation and control
Policy and procedure modification
Scheduling
Sorting and labeling
Clerical support
Database administration
Mail handling
Performance improvement
Credit and collections
Technical Support
Travel coordination
Organizational skills
Workflow planning
Administrative support
Office management
Friendly nature
Office administration
Relationship building
Timeline
Office Manager
Florida Women's Law Group
06.2022 - Current
Bachelor of Science -
Liberty University, Bachelor’s Degree, Business Administration And Management, Communications
01.2020 - Current
Office Administrator/Assistant to Lead Pastor
Redeemer Church
01.2018 - 06.2022
Office Representative/Account Manager
State Farm
01.2017 - 01.2018
Legal Administrative Assistant
Fayez & Ramos, PLLC
01.2015 - 01.2017
Administrative Assistant
ATLANTIC BAROMEDICAL SYSTEMS
01.2014 - 01.2015
Office Administrator
Unity of Fairfax
01.2008 - 01.2014
Administrative Coordinator and Surgical Consultant
TLC Laser Eye Centers
01.2006 - 01.2008
Associate of Applied Science -
Northern Virginia Community College, Associate Degree in Applied Science, General Studies
01.2004 - 01.2006
Administrative Assistant
CEXEC
01.2001 - 01.2002
Office Manager
Earth Force
01.2000 - 01.2001
Receptionist
RGS Title
01.1999 - 01.2000