Kim Norsworthy
Brenham
Summary
Proven professional with over 20 years in various roles within underwriting in the insurance industry. Highly motivated to succeed. Results-oriented with strong mentoring, training, and coaching skills to engage and help team members succeed. Life-long learner with a growth mindset to make continual improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Underwriting Manager I
Germania Insurance
04.2021 - 10.2023
- Responsible for leading a team of up to 11 underwriters, associate underwriters, and underwriting specialists in reviewing new business, policy changes, renewals, underwriting advisories, inspections, cancellations, nonrenewals, and rate evasion initiatives
- Responsible for interviewing and hiring new team members
- Responsible for training of team members to include new hire training as well as team member training to increase skill level and underwriting authority
- Responsible for regularly reviewing team member work for accuracy, compliance, and correct decision making
- Advised underwriters on complex risk evaluations
- Handled underwriting referrals on decisions exceeding underwriter level of authority
- Met with team members regularly to provide coaching on current performance and discuss future goals and opportunities
- Successfully coached and improved team to a 97% employee engagement score
- Led a team as part of a continuous improvement initiative to hold Kaizen events to help improve processes and eliminate wastes
- Participated as part of a team to review and improve rewards and recognition at an organizational level
- Participated in developing a quality assurance initiative with underwriting
- Participated in various other initiatives to update underwriting guidelines, business rules, and processes.
Underwriting Supervisor
Germania Insurance
11.2017 - 04.2021
- Responsible for leading a team of up to 16 underwriters, associate underwriters, and underwriting specialists in reviewing new business, policy changes, renewals, cancellations, nonrenewals, and rate evasion initiatives
- Responsible for interviewing and hiring new team members
- Responsible for training of team members to include new hire training as well as team member training to increase skill level and underwriting authority
- Responsible for regularly reviewing team member work for accuracy, compliance, and correct decision making
- Handled underwriting referrals on decisions exceeding underwriter level of authority
- Met with team members regularly to provide coaching on current performance and discuss future goals and opportunities
- Assisted with reorganization of the Underwriting department to help meet future goals.
Underwriting Project Manager
Germania Insurance
04.2011 - 11.2017
- Served as liaison between the Underwriting department and Business Technology
- Underwriting contact for Business Technology for system requirements
- Met regularly with Associate Underwriting Project Manager to discuss performance and future opportunities for growth
- Served a key role in selection of the new policy administration system by attending demos, visiting vendors, and analyzing information to make the best selection
- Served a key role in development of new policy administration for Underwriting department by assisting in developing screen flow and business rules based on policy jackets and guidelines
- Served as contact for the Underwriting department on system issues that were identified and worked with Business Technology to prioritize defects and enhancements
- Contact for Underwriting projects and enterprise projects that impacted Underwriting
- Assisted with business requirements, training, and system requirements when updating policy jackets.
Associate Underwriting Project Manager
Germania Insurance
02.2008 - 04.2011
- Served as liaison between the Underwriting department and Business Technology
- Underwriting contact for Business Technology for system requirements
- Served as contact for the Underwriting department on system issues that were identified and worked with Business Technology to prioritize defects and enhancements
- Contact for Underwriting projects and enterprise projects that impacted Underwriting.
Associate Underwriter
Germania Insurance
04.2007 - 02.2008
- Evaluated various sources to determine risk acceptability, made decisions to accept, decline or modify risk within authority level and ensured decisions were in compliance with state laws
- Developed positive working relationships with agents
- Answered calls from agents, insureds, and other parties through an automatic call distribution group
- Collaborated with team members to manage workload and provide accurate and timely service in accordance with department guidelines.
Underwriting Specialist II
Germania Insurance
04.2006 - 04.2007
- Evaluated policy changes and renewals to determine risk acceptability, made decisions to accept, decline or modify risk within authority level and ensured decisions were in compliance with state laws
- Developed positive working relationships with agents
- Answered calls from agents, insured, and other parties through an automatic call distribution group
- Collaborated with team members to manage workload and provide accurate and timely service in accordance with department guidelines.
Underwriting Specialist I
Germania Insurance
04.2004 - 04.2006
- Evaluated policy changes and renewals to determine risk acceptability, made decisions to accept, decline or modify risk within authority level and ensured decisions were in compliance with state laws
- Developed positive working relationships with agents
- Answered calls from agents, insured, and other parties through an automatic call distribution group
- Collaborated with team members to manage workload and provide accurate and timely service in accordance with department guidelines.
Support Unit Clerk II
Germania Insurance
04.2003 - 04.2004
- Processed incoming mail
- Provided support services to Underwriters
- Data entry of applications received in mail
- Indexing of incoming documents into a document management system
- Manage client file entry and updates.
Support Unit Clerk I
Germania Insurance
05.2002 - 04.2003
- Processed incoming mail
- Provided support services to Underwriters
- Data entry of applications received in mail
- Indexing of incoming documents into a document management system
- Manage client file entry and updates.
Education
Some College -
Blinn College
Brenham, TXSkills
- Teamwork and Collaboration
- Mentoring and Coaching
- Continuous Improvement
- Relationship Building
- Analytical Skills
- Leader
- Personal Lines Policies (Farm Mutual, Homeowners, Auto, Liability, and Umbrella)
- Customer Service
- Time Management
- Organizational Skills
- Conflict Resolution
- Team Leadership
- Risk Assessment
- Underwriting Guidelines
- Insurance Knowledge
- Attention to Detail
- Performance Monitoring
- Project Management
- Decision Making
- Analytical Thinking
- Portfolio Management
- Problem Solving
- Risk Management
- Analyzing Data
- Policy Renewal
- Application Review
- Agent Support
- Documentation
Certification
- General Lines Agent License - Texas
- Adjuster License - Texas
- API - Associate in Personal Insurance
- AINS - Associate in Insurance
- AFIS - Agribusiness and Farm Insurance Specialist
- Six Sigma - Yellow Belt
References
Available upon request.
Timeline
Underwriting Manager I
Germania Insurance
04.2021 - 10.2023
Underwriting Supervisor
Germania Insurance
11.2017 - 04.2021
Underwriting Project Manager
Germania Insurance
04.2011 - 11.2017
Associate Underwriting Project Manager
Germania Insurance
02.2008 - 04.2011
Associate Underwriter
Germania Insurance
04.2007 - 02.2008
Underwriting Specialist II
Germania Insurance
04.2006 - 04.2007
Underwriting Specialist I
Germania Insurance
04.2004 - 04.2006
Support Unit Clerk II
Germania Insurance
04.2003 - 04.2004
Support Unit Clerk I
Germania Insurance
05.2002 - 04.2003
Some College -
Blinn College
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