KIM OEUR

Before entering in the Portico Virtual Terminal:

Check each source to make sure it belongs to the correct account that needs to be processed

• Check to make sure each source has the credit card number, expire date, amount, and signature

• Check the authorization date on the source

• Check the"do not process" list for the removal of donors

• Check for the monthly donations on the sources. If there are any

monthly donations, create a folder that account. Make copies of the sources before processing the monthly donations.

• Write the amount and type of credit card(Visa, MasterCard,

Discover, American Express) on the sources

Enter the information in the Portico Virtual Terminal:

• Select the account that needs to be processed from the drop down list

• Key the amount, credit card number, and expiration date

• Key the donor's name, street address, city and zip code

• For monthly donations, key the first and last monthly donation

• If the card does not go through, then stamp declined, invalid

• It the donation does not have any amount, signature, expiration date, or credit number on the source, then write "no" for any of the applicable information.

After entering all the information:

• Double check the amount for each donation

• Blackout the middle-eight digit of the credit card

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized supplies, such as cups, forks, spoons
• Restocked condiments

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.