Kim Ong
Summary
Functional Director driving proven results within IT Operations. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
17
17
years of professional experience
Work History
Sr. Director Global Technology Operations
Marin Software
New York, NY
10.2021 - Current
- Managed multiple global operation teams Outsource FirstLine (L1) , AppOps (L2), Infra-SRE and Application SRE teams(L3)
- Worked closely with CTO to execute operational strategy.
- Build and fostered Application SRE team (instead of DevOps)
- Reduce operational spend by going with open sourced solutions for monitoring and leveraging SRE culture to ramp up automation.
- Operational efficiencies gained allowed for reduction of almost 50% support issues.
- Efficiencies lead to right sizing of outsourced teams. This reduce operational cost.
- Using ITIL teachings to work with peer teams to identify patterns in service request and either automating or remediating them away.
Vice President Trading Platform SRE
SRE, Monitoring/Tooling, Barclays
New York, NY
01.2019 - 10.2021
- Manage team of 4 graduates in implementing and deploying monitoring (ITRS Geneos) for Rates and Fixed Income Trading platforms
- Mentored 4 graduates into SMEs in monitoring in 6 months and received recognition for delivering high visibility project ahead of tight deadline to provide enhance monitoring capability ahead of US elections
- Reduce incident counts in Settlement platform by average of 30% after deploying monitoring using ITRS Geneos
- Applied and cultivate SRE philosophy on monitoring - Golden
- Signals, RED, USE.
RPA Solution Design Engineer
UBS
Weehawken, NJ
01.2018 - 01.2019
- Lead team or 3 RPA developers to build and deliver business process automation using RPA tool (Automation Anywhere)
- Delivered automation for banking team increasing their payments processing capacity for clients
- Freed up 4-5 headcount for business using RPA by automating recurring business reports
- Increased resiliency when tropical storms force shutdown of several offices on east coast using flexible RPA solutions.
Application Support Manager
UBS
Weehawken, NJ
01.2016 - 01.2018
- Manage team of 20 to support 24/7 Banking services portal for high net worth clients (>5MM deposits)
- Reduce incidents caused by system patching from 90% to 10% by working with infra and patch management teams to come up with better process and coordination
- Reduce failure rate to 2% from 20% for key monthly and quarterly client reporting process.
Application Support Engineer
Bank Of America
New York, NY
01.2016 - 01.2016
- Manage firms market data golden source availability and accuracy
- Ensuring timely delivery of vendor source reference data (Bloomberg, Reuters, Sungard, etc.) per SLA
- Primary contact for IT outages and escalations with direct involvement in root cause analysis and escalation.
Regional Production Management Lead
Morgan Stanley
New York, NY
01.2010 - 01.2015
- Lead for Legal, Compliance and Regulatory, Corporate Tax and
- Corporate Actions platforms
- Reduce vendor related issues by more than 50% with enhancement in monitoring
- Reduction in IT incidents by average of 10% MoM using continual service improvement methodologies.
Application Production Support Team Lead
Citigroup Inc
New York, NY
01.2009 - 01.2010
Application Engineer Manager
Conde Nast Publications
New York, NY
01.2007 - 01.2009
Education
BSc. - Computer Engineering
University of Central Florida
Orlando, FLSkills
ITILMonitoringUnix/LinuxSRE/DevOps methodologiesLeadershipVendor management
Team Building and Motivation
Issues resolution
Negotiation
Operations management
Verbal and written communication
Contract Management
Timeline
Sr. Director Global Technology Operations
Marin Software
10.2021 - Current
Vice President Trading Platform SRE
SRE, Monitoring/Tooling, Barclays
01.2019 - 10.2021
RPA Solution Design Engineer
UBS
01.2018 - 01.2019
Application Support Manager
UBS
01.2016 - 01.2018
Application Support Engineer
Bank Of America
01.2016 - 01.2016
Regional Production Management Lead
Morgan Stanley
01.2010 - 01.2015
Application Production Support Team Lead
Citigroup Inc
01.2009 - 01.2010
Application Engineer Manager
Conde Nast Publications
01.2007 - 01.2009
BSc. - Computer Engineering
University of Central Florida