Kim Parker
Bushnell,IL
Summary
Diligent Shipping Clerk with superior work ethic, friendly demeanor and 21 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
23
23
years of professional experience
Work History
Dental Office Manager
Bushnell Family Dentistry
04.2024 - Current
- Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
- Oversaw daily operations to ensure compliance with dental regulations and standards.
- Coordinated insurance verification processes to expedite claims approvals and reimbursements.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared bank deposits.
Shipping Clerk
Midwest Control Products
01.2003 - 03.2024
- Verified shipping documents for accuracy.
- Received and distributed incoming packages to designated departments or personnel.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
- Maintained inventory control system to ensure accurate tracking of all shipped items.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
- Processed returns according to established guidelines.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Monitored stock levels within the warehouse and notified management when supplies needed replenishing.
- Utilized various computer systems to track shipments throughout their journey from origin to final destination.
- Performed periodic maintenance checks on equipment used in the shipping department.
- Collaborated with other staff members on projects related to improving efficiency within the department.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Organized storage areas to maximize movement and minimize labor.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Liaised with vendor representatives to rectify damages and shortages.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained inventory of shipping materials and supplies.
- Prepared documentation to track and report on damaged or missing items.
- Monitored merchandise received and shipped from facility in computer system.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared and verified identifying information of outgoing shipments.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Determined shipping methods, routes or rates for materials to be shipped.
- Weighed mail to determine correct postage.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Computed shipping, storage or demurrage charges using computer or price list.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Compared shipping routes or methods to determine least environmental impact.
Education
High School Diploma -
Bushnell Prairie-City High School
05-1998
Skills
- Shipping and receiving
- Materials Transport
- Materials transportation
- Stock control
- Safety and compliance
- Warehouse Safety
- Loading and unloading
- Shipping procedures
- Punctual and Reliable
- Interpersonal Skills
- US Driver's License
- Self-Motivated and Independent
- Teamwork and Cooperation
- Warehousing Operations
- Invoice reconciliation
- Attention to Detail
- Shipment Tracking
- Relationship Building
- Safety Procedures
- Effective Communication
- Equipment Maintenance
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Patient care
- Office administration
- Medical records management
- Appointment coordination
- Computer skills
- Scheduling and coordinating
- Customer service
- Professional and courteous
- Negotiation and conflict resolution
- Customer relationship management
- Problem resolution
- Decision-making
- Good judgment
- Schedule oversight
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Customer relations
- Team building
- Task prioritization
Additional Information
This information is just about my last job, but I have worked in customer service in almost every job I have had. I have worked at a service counter at a Supermarket, worked on a sales floor in a retail store, and been a waitress.
References
References available upon request.
Education and Training
other
Timeline
Dental Office Manager
Bushnell Family Dentistry
04.2024 - Current
Shipping Clerk
Midwest Control Products
01.2003 - 03.2024
High School Diploma -
Bushnell Prairie-City High School
Similar Profiles
Audrey SimpsonAudrey Simpson
Dental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown SmilesDental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown Smiles
Ericka RoseEricka Rose
Billing Specialist at Lane & Associates Family DentistryBilling Specialist at Lane & Associates Family Dentistry
Maria Chavarria-GarciaMaria Chavarria-Garcia
(EFDA) Dental Assistant at Farrey Family Dentistry(EFDA) Dental Assistant at Farrey Family Dentistry
Jacquelyn PriceJacquelyn Price
Director, Student Development and Success Center at Western Illinois UniversityDirector, Student Development and Success Center at Western Illinois University
BRITTANY DOLLBRITTANY DOLL
Director of Laboratory at McDonough District HospitalDirector of Laboratory at McDonough District Hospital