Kim Patterson
Hr Coordinator
San Pablo
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
HR Coordinator
Alliance Ground International
12.2022 - Current
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Devised hiring and recruitment
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Evaluated timecards for accuracy on regular and overtime hours.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Recruited top talent to maximize profitability.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Floor Security Officer
Allied Universal Security Event
07.2022 - Current
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences..
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded quickly to emergency situations to assess and deflect issues.
- Reported suspicious activities and persons to law enforcement.
- Examined doors, windows and gates to verify security.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- over see players and artist during events
Retail Team Lead
Fanatics Golden State Warriors
08.2019 - 07.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided ongoing coaching and feedback to team members, fostering professional development and growth.
- Reduced inventory shrinkage by conducting regular audits and implementing loss prevention measures.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored daily sales reports to track progress toward goals, identifying opportunities for improvement or corrective action as needed.
- Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
- Implemented operational improvements that increased overall efficiency while maintaining quality standards.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced cash registers accurately at opening or closing shifts while ensuring adherence to company financial protocols.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue by implementing promotional strategies and upselling techniques.
- Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
Lead Retail Sales Associate
Golden State Warriors
10.2008 - 07.2019
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets from theft or damage.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
De Anza High School
Richmond, CA 05.2001 -
Skills
Human Resources Allocation
undefinedTimeline
HR Coordinator
Alliance Ground International
12.2022 - Current
Floor Security Officer
Allied Universal Security Event
07.2022 - Current
Retail Team Lead
Fanatics Golden State Warriors
08.2019 - 07.2022
Lead Retail Sales Associate
Golden State Warriors
10.2008 - 07.2019
High School Diploma -
De Anza High School
05.2001 -
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