Kim Patterson

• Delivered exceptional service level by listening to concerns and providing appropriate solutions.  
• Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
• Developed and produced documents, reviewing and evaluating information to identify and remedy deficiencies.
• Prepared employees for assignments by establishing and conducting orientation and training programs.
• Sourced and developed sourcing leads to increase recruiting base.
• Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
• Gave presentations at public gatherings, community events and school meetings.

• Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
• Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
• Sorted job applications, vetted candidates and recommended individuals for key positions.
• Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
• Worked with management to devise and update policies based on changing industry and social trends.
• Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
• Sourced and developed sourcing leads to increase recruiting base.
• Conducted new hire orientations making new employees feel welcome and ready to succeed.
• Supported clients in enrolling personnel and administering employee benefits. 
• Utilized HRIS to document and organize benefit data for [Number] accounts. 
• Reviewed federal and state laws to confirm and enforce company compliance.
• Worked with hiring managers to develop and implement hiring criteria and employment selection assessments to improve staffing quality. 
• Participated in corporate seminars and meetings covering employee programs.
• Kept abreast of latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.
• Conducted telephone and onsite exit interviews for all employees.
• Assisted customer service with inbound and outbound calls regarding all HR inquiries.

• Set up and completed as many as [Number] weekly interviews.
• Planned and executed recruitment events to bring in area candidates.
• Collaborated with recruitment and HR professional to achieve hiring goals.
• Managed the full cycle recruiting processes for more than [Number] [Type] vacancies each quarter.
• Oversaw the completion of new hire documents such as I-9 and direct deposit forms.
• Recruited over [Number] well-qualified [Type] candidates each year.
• Organized applicant drug tests and obtained results.
• Reviewed referral candidates and contacted qualified individuals to request applications.
• Used [Software] to verify eligibility for rehire.
• Managed and updated recruitment ATS and CMS software.
• Kept company in compliance with EEO requirements.
• Prepared candidate lists for hiring manager consideration.
• Created and oversaw candidate pipelines to fill all levels of positions.
• Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
• Sourced and developed sourcing leads to increase recruiting base.
• Supported human resources, controlling resume flow within applicant tracking system.
• Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
• Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.

• Investigated unlawful complaints of discrimination and harassment (race, sex, sexual harassment, color, disability, religion, pregnancy) in accordance to Title Civil Rights Laws of 1964, collected evidence, analyzed the basis, issues, relevant information, and legal theories and processed recommended disposition of employment discrimination complaints.
• Counseled complainants, respondents and attorneys regarding the Commission's procedures, requirements, federal and state laws; gathered position statements, responses and or other pertinent information, negotiated settlement and conciliation agreements, mediation, scheduled and referred to mediation, interviewed both the aggrieved, witnesses and third party if and when available, documented interviews and prepared as an analysis for possible recommendation, advised other professionals assisting with investigation and violation of laws, gathered analyzed documentation and submitted to the Legal Counsel for review, submitted recommendations based on evidence obtained through the course of the investigation, interviewed relevant credible witnesses, conducted onsite interviews with Human Resources professionals, attorneys to discuss the merits of cases, prepared cases for court hearings, completed assigned cases accurately and thoroughly according to standards, provided information and assistance regarding individual rights and employers to ensure compliance with relevant laws.

• Thorough knowledge of the Substance Abuse Dependency Model in accordance to DSM-IV, maintained a knowledge and understanding of DUI legislation, assisted clients enrolled in the Alcohol Drug Safety Action Program (ADSAP) for Driving Under the Influence (DUI).
• Conducted orientation for new residents
• administered assessments, conducted group counseling sessions, monitored and documented client progress, case management of files, initiated client treatment plans, consulted with senior staff regarding complex cases and referral to appropriate level of treatment, assisted with self-help programs, prepared for client discharge from services.
• Interacted with clinical staff and external resources such as school or community personnel.
• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
• Facilitated  individual sessions per week and well-regarded group.
• Referred clients to other programs and community agencies to enhance treatment processes.

• Served as the intial point of contact for employees inquiries
• Monitored and ajusted attendance for employees
• Updated Employee Communication and Job Boards
• Checked daily call ins and entered information on Excel spreadsheet
• Maintained Employee Bereavement and Jury Duty
• Entered New Hire information on Excel
• Created New ID Badges and made necessary changes and or corrections
• Reviewed all candidate documentation, including identification and background checks in alignment with hiring protocol
• Reviewed employee time in Kronos for accuracy and maintained accurate records in company system
• Utilized SAP for payroll accuracy, W4 and banking information
• Assisted with recruiting, reviewing applications and resumes
• Sorted job applications, vetted candidates and recommended individuals for key positions
• Conducted Phone screen interviews
• Stayed current on EEO, ADA and other applicable federal and state policies governing employment
• Assisted wiht weekly hourly payroll processing duties
• Executed HR department clerical duties such as filing, sorting, faxing and delivering mail
• Utilized SAP and Kronos to generate and run payroll and reports
• Responded to questions and concerns of new hires
• Completed audits for garnishments
• Prepared New Hire Folders for orientation
• Prepared new employee files and structured current employee files
• Performed customer service functions by answering several phone calls daily

Schedules appointments in accordance to VHA Directive 1230; incuding cancelling, rescheduling and no show appointments and or consults.

Reviews Daily consults, Electronic Waiting List (EWL) Return to Clinic Orders (Query from VS GUI)

Enters appropriate patient actions; check-in check out and no shows

Extract medical information from electronic records when requested by Providers, Social Workers, Nurses amd Supervisors while maintaining HIPPA standards.

Receives and directs patients and visitors in person and by telephone, answering routine inquiries.

Verify and updates patient demographics to include capturing insurance data.

Ensures patient encounters are completed for clinics assigned by the end of each day.

Monitors and maintains the Electronic Waiting List (EWL), insurance buffer

Process Beneficiary Travel vouchers

Assist patients with Kiosk check-ins

Coordinate patient transportation and or other travel concerns with VeteransTransportation Sevice and Bene-Travel Staff