Kim Pattinson

Assistant Restaurant Manager

Loves Travel Stop

06.2022 - Current

Supervised all areas of restaurant to keep it clean and well-maintained.
Coordinated with catering staff to deliver food services for special events and functions.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Managed staff schedules and maintained adequate coverage for all shifts.
Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Established rapport with guests through personalized interactions that led to repeat business.
Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Motivated staff to perform at peak efficiency and quality.
Conducted regular meetings with staff to discuss performance and address any issues.
Conducted regular performance evaluations, providing constructive feedback for professional growth.
Maximized quality assurance by completing frequent line checks.
Exercised leadership capabilities by successfully motivating and inspiring others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Resolved problems, improved operations and provided exceptional service.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated leadership skills in managing projects from concept to completion.
Worked effectively in fast-paced environments.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Worked well in a team setting, providing support and guidance.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.