Kim Peot
Greenfield,WI
Summary
Outgoing Customer Service Supervisor/Lead Payroll Specialist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor/Lead Payroll Specialist
American Airlines
04.2000 - Current
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Managed payroll data entry and processing for 30 employees to comply with predetermined company guidelines.
Customer Service Supervisor/Payroll Specialist
American Airlines
04.2000 - Current
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for 30 employees to comply with predetermined company guidelines.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Audited timesheets and payroll records for accuracy.
Education
Business Administration And Management
Alverno College
Milwaukee, WISkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Employee Scheduling
- New Hire Orientation
- Payroll Administration
- Complaint resolution
- Schedule Management
Accomplishments
- Supervised team of 30 staff members.
- Chairman Award Winner
- Responsible for payroll and scheduling for MKE
Certification
Ground Security Coordinator
Complaint Resolution Official
Timeline
Customer Service Supervisor/Lead Payroll Specialist
American Airlines
04.2000 - Current
Customer Service Supervisor/Payroll Specialist
American Airlines
04.2000 - Current
Business Administration And Management
Alverno College
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