Kim Perrin
Burlingame,CA
Summary
Dynamic professional with a proven track record at Lyft, excelling in customer service and conflict resolution. Recognized for achieving high customer ratings through effective navigation skills and exceptional communication. Successfully enhanced team productivity and satisfaction by implementing strategic solutions and fostering strong relationships with stakeholders.
Overview
12
12
years of professional experience
Work History
Rideshare Driver
Lyft
02.2018 - Current
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
Rideshare Driver
Uber Inc
02.2016 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Associate Manager
Cost Plus World Market, Inc
09.2014 - 12.2016
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
Associate
Container Store
10.2012 - 05.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
High School Diploma -
San Mateo Adult School
San Mateo, CA05-1986
Skills
- Effective Navigation Skills
- Customer service
- Conflict resolution
- Time management
Timeline
Rideshare Driver
Lyft
02.2018 - Current
Rideshare Driver
Uber Inc
02.2016 - Current
Associate Manager
Cost Plus World Market, Inc
09.2014 - 12.2016
Associate
Container Store
10.2012 - 05.2014
High School Diploma -
San Mateo Adult School
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