Summary
Work History
Education
Skills
Timeline
Generic

Kim Pettingill-Long

Erie,Colorado

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Assistant Store Manager

Title Nine
  • Second-in-command, assisting with all aspects of running the team and store
  • Managed store operations, ensured customer satisfaction, and resolved issues
  • Onboarded and coached new team members, fostering a positive work environment
  • Acted as a brand ambassador, promoting products and the brand in-store and in the community
  • Collaborated with the Store Manager on staffing, budgets, and sales results.

Account Executive

Estee Lauder Companies, Inc.
  • Field executive responsible for delivering multi-million dollar regional retail sales within key accounts through management, leadership, education, and coaching
  • Managed top accounts comprising 10-23 stores in Philadelphia, Chicago, and Boston-based markets
  • Managed all aspects of vendor/merchant budgets, financial and operational performance, and sales goals
  • Responsible for direct management of selling staff, in-store training, education, development of sales team, and productivity
  • Co-created and implemented in-store marketing programs to drive sell-through, sales, and improve market share
  • Compiled and communicated performance results to merchant and vendor executive management
  • Supported seasonal product launches
  • Developed and maintained key client relationships with executive management, store management, and the greater store-based local community.

Massachusetts State Chapter Lead & Field Organizer

Moms Demand Action/Everytown for Gun Safety
  • Consistently reached campaign goals set by National Field Director through effective time management, volunteer recruitment/training, and record-keeping/data entry
  • Built and implemented aggressive team-based campaign strategies to educate the public on Gun Safety helping pass new gun legislation in Massachusetts and New England
  • Recruited, trained, and managed a team of five (5) Chapter Leads
  • Empowered and established nine (9) sustainable Local Group teams and managed fifty-plus (50+) volunteer leaders covering nine (9) state districts and hundreds of volunteers
  • Organized and led team meetings to recruit, motivate, train, and activate volunteers
  • Managed data collection/entry into the NGP VAN database for volunteer management
  • Created and conducted presentations with notable elected officials and public figures on Gun Violence Prevention, Legislation, and Activism.

Medical Practice Administrative Assistant

Frank P. Fechner, MD Facial Plastic Surgery & Medical Spa
  • Greeted, scheduled, checked in/out, and updated confidential patient information
  • Assisted Medical Office and staff, Clinical Coordinator, and Surgical team in keeping practice functioning smoothly and patient experience exceeding expectations
  • Scheduled all appointments and registered and assisted patients during appointments
  • Managed and maintained all patient records, collected payments, and verified insurance
  • Maintained inventories, ordered supplies, reduced costs, and minimized waste
  • Gathered and organized content for monthly staff meetings; assisted in presentations
  • Maintained, updated, and kept relevant information on HIPAA & OSHA compliance
  • Assisted with marketing materials, social media, and web content.

Education

Master's in Healthcare Administration -

Bay Path University
Longmeadow, Massachusetts

Bachelor's in Mass Communication and Media Studies -

Lock Haven University of Pennsylvania
Lock Haven, Pennsylvania

Management Training for Non-Profit Leaders -

Management Training Center
Washington, DC

Skills

    Environmental Activism: Demonstrated knowledge of and passion for environmental and social issues, with a track record of taking action locally and inspiring others to do the same

    Customer Service Excellence: Proven ability to engage customers, determine their needs, and provide exceptional service with a positive attitude, kindness, and creativity

    Team Collaboration: Experience working effectively in a team-oriented environment, supporting colleagues, and contributing to team goals

    Problem Solving: Strong problem-solving skills, with the ability to proactively identify issues and develop innovative solutions to optimize operations and enhance customer experiences

    Adaptability: Ability to adapt to changing situations and priorities, with a willingness to try different options and embrace change to achieve optimal outcomes

Timeline

Assistant Store Manager

Title Nine

Account Executive

Estee Lauder Companies, Inc.

Massachusetts State Chapter Lead & Field Organizer

Moms Demand Action/Everytown for Gun Safety

Medical Practice Administrative Assistant

Frank P. Fechner, MD Facial Plastic Surgery & Medical Spa

Master's in Healthcare Administration -

Bay Path University

Bachelor's in Mass Communication and Media Studies -

Lock Haven University of Pennsylvania

Management Training for Non-Profit Leaders -

Management Training Center

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Kim Pettingill-Long