Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kim Pham

Houston

Summary

Dynamic hospitality professional with a proven track record at Gong Cha, excelling in customer service and multitasking. Recognized for enhancing guest experiences through personalized recommendations and effective complaint resolution. A reliable team player, adept at fostering teamwork and maintaining a welcoming atmosphere, ensuring high customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Gong Cha Bartender

Martin Nguyen
11.2024 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server

Hotaka Ramen&Izakaya
05.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

San Jacinto College
Pasadena, TX
05-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Organizational growth
  • Hospitality and accommodation
  • Fast learner
  • Teamwork and professionalism
  • Engaging customers
  • Handling difficult customers

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Gong Cha Bartender

Martin Nguyen
11.2024 - 04.2025

Server

Hotaka Ramen&Izakaya
05.2024 - 07.2024

High School Diploma -

San Jacinto College

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