Kim Pham
Houston
Summary
Dynamic hospitality professional with a proven track record at Gong Cha, excelling in customer service and multitasking. Recognized for enhancing guest experiences through personalized recommendations and effective complaint resolution. A reliable team player, adept at fostering teamwork and maintaining a welcoming atmosphere, ensuring high customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Gong Cha Bartender
Martin Nguyen
1930 Pearland Pkwy, Pearland, TX 77581
11.2024 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server
Hotaka Ramen&Izakaya
1930 Pearland Pkwy, Pearland, TX 77581 · 2.2 Mi
05.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
San Jacinto College
Pasadena, TX05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Organizational growth
- Hospitality and accommodation
- Fast learner
- Teamwork and professionalism
- Engaging customers
- Handling difficult customers
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Gong Cha Bartender
Martin Nguyen
11.2024 - 04.2025
Server
Hotaka Ramen&Izakaya
05.2024 - 07.2024
High School Diploma -
San Jacinto College