Summary
Overview
Work History
Education
Skills
Timeline
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Kim Pollok

Summary

Dynamic and results-driven Chief Operating Officer with over 25 years of experience in operations and sales management. Renowned for strategic leadership and expertise in overseeing regional and cross-functional divisions, including operations, sales, retail, contact center, consulting, and human resources outsourcing. A trusted business advisor with a proven track record of driving sustainable results, fostering collaboration, and implementing innovative solutions to enhance organizational processes.

Overview

27
27
years of professional experience

Work History

Chief Operating Officer

SWBC
01.2010 - Current
  • Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
  • Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
  • Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
  • Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
  • Translate strategy into actionable steps for growth, goal setting, performance management, and annual operations planning
  • Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
  • Analyze internal operations and identify areas for process enhancement
  • Implement business strategies and plans that align with the short- and long-term objectives
  • Oversee operations team including the sales team
  • Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
  • Monitor performance with tracking software and take corrective measures when necessary and prepare detailed updates and forecasts
  • Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.

Senior Vice President Operations

SWBC
01.2020 - 06.2023
    • Enhanced customer satisfaction by implementing service improvements based on feedback analysis.
    • Oversaw budget development and management, ensuring financial stability through cost control measures.
    • Led change management initiatives that improved organizational culture and employee engagement.
    • Directed cross-functional teams for successful project completion, resulting in enhanced operational efficiency.
    • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Vice President of Operations

SWBC
07.2012 - 01.2020
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.

Human Resources Consultant

SWBC
01.2010 - 12.2011
  • Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Implemented performance management systems, driving increased productivity throughout the organization.
  • Improved company culture by conducting regular employee surveys and addressing concerns promptly.
  • Oversaw employee engagement initiatives such as team building events and recognition programs, boosting morale within the company.

Manager, Human Resources

Redcats USA
09.1997 - 12.2009
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
  • Managed employee relations issues, resolving conflicts professionally and fairly.
  • Coordinated company-wide events to foster teamwork and enhance overall morale.
  • Reduced turnover rates through targeted retention strategies and improved workplace culture.
  • Coached managers on effective leadership techniques, fostering positive team dynamics and increased employee satisfaction.

Education

Bachelor of Arts in Human Resources Management -

University of Incarnate Word
San Antonio, TX

Skills

  • Financial and Business Analysis
  • Leadership and People Development
  • Relationship and Team Building
  • Talent Management
  • Succession Planning
  • Strategic Planning
  • Operations Management
  • Executive Leadership
  • Business Development
  • Sales Management
  • Cross-Functional Teamwork
  • Process Improvement
  • People and Culture

Timeline

Senior Vice President Operations

SWBC
01.2020 - 06.2023

Vice President of Operations

SWBC
07.2012 - 01.2020

Chief Operating Officer

SWBC
01.2010 - Current

Human Resources Consultant

SWBC
01.2010 - 12.2011

Manager, Human Resources

Redcats USA
09.1997 - 12.2009

Bachelor of Arts in Human Resources Management -

University of Incarnate Word

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Kim Pollok