KIM PORTELLO
Taunton,MA
Summary
Quality management professional with robust background in driving process improvements and ensuring compliance with industry standards. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in quality assurance, risk management, and operational efficiency. Known for reliability, leadership, and strategic vision.
Overview
36
36
years of professional experience
1
1
Certification
Work History
DIRECTOR OF QUALITY AND PATIENT SAFETY
HEBREW SENIORLIFE
07.2022 - Current
- Managed external audits, maintaining compliance with industry regulations and achieving certification renewals without interruptions.
- Enhanced customer complaint resolution processes, expediting response times and boosting overall satisfaction scores.
- Reviewed technical documentation for accuracy and completeness, reducing potential errors in product specifications or assembly instructions.
- Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Established and tracked quality department goals and objectives.
DIRECTOR OF CLINICAL SERVICES
HEBREW SENIORLIFE HOME CARE
09.2016 - 07.2022
REHABILITATION MANAGER
HEBREW SENIORLIFE HOME CARE
08.2013 - 09.2016
REHABILITATION MANAGER
SOUTH SHORE VISITING NURSE ASSOCIATION
04.2006 - 08.2013
STAFF PHYSICAL THERAPIST
SOUTH SHORE VISITING NURSE ASSOCIATION
04.1992 - 04.2006
STAFF PHYSICAL THERAPIST
BRAINTREE HOSPITAL
01.1989 - 04.1992
Education
Bachelor of Science - Physical Therapy
Simmons College
Boston, MA12-1988
Skills
- Quality risk assessment
- Quality assurance techniques
- Corrective and preventive actions
- Operational excellence
Certification
Certified OASIS Specialist
Timeline
DIRECTOR OF QUALITY AND PATIENT SAFETY
HEBREW SENIORLIFE
07.2022 - Current
DIRECTOR OF CLINICAL SERVICES
HEBREW SENIORLIFE HOME CARE
09.2016 - 07.2022
REHABILITATION MANAGER
HEBREW SENIORLIFE HOME CARE
08.2013 - 09.2016
REHABILITATION MANAGER
SOUTH SHORE VISITING NURSE ASSOCIATION
04.2006 - 08.2013
STAFF PHYSICAL THERAPIST
SOUTH SHORE VISITING NURSE ASSOCIATION
04.1992 - 04.2006
STAFF PHYSICAL THERAPIST
BRAINTREE HOSPITAL
01.1989 - 04.1992
Bachelor of Science - Physical Therapy
Simmons College
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