Kim Grimes
Willows,California
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
32
32
years of professional experience
Work History
Registration/Clinic Tech
Colusa Medical Center
09.2024 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained accurate patient records and confidential information.
- Coordinated communication between healthcare providers and patients effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Medical Front Office Supervisor
Joanne E. Reid, M.D. Inc.
01.2009 - 12.2024
- Supervised front office operations, ensuring compliance with healthcare regulations and protocols.
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Managed insurance verification processes, ensuring accuracy in billing and coding practices.
- Established communication channels between medical staff and patients, facilitating better information exchange.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Medical Front Office Receptionist
Glenn Medical Center
02.1994 - 01.2009
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Facilitated communication between medical staff and patients, enhancing overall service quality.
- Processed patient registrations and insurance verifications efficiently, ensuring accurate data entry.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Berrien Springs High School
Berrien Springs, MISkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Registration/Clinic Tech
Colusa Medical Center
09.2024 - Current
Medical Front Office Supervisor
Joanne E. Reid, M.D. Inc.
01.2009 - 12.2024
Medical Front Office Receptionist
Glenn Medical Center
02.1994 - 01.2009
High School Diploma -
Berrien Springs High School