Summary
Overview
Work History
Skills
Timeline
Generic

Kim Quesada

Apopka,FL

Summary

Dedicated and results-driven professional with experience in management, training, IT support, and customer service across diverse environments. Skilled in building strong client relationships, maintaining accurate records, and resolving complex issues with professionalism and efficiency. Bilingual in Vietnamese with proven ability to lead teams, support technology systems, and deliver exceptional service in fast-paced settings. Recognized for strong communication, organizational, and problem-solving skills that translate effectively into healthcare and patient care environments.

Overview

12
12
years of professional experience

Work History

Store Manager /Training Manager /IT Support

CosmoProf
06.2016 - 02.2022
  • Evaluated training programs and recommended improvements, strengthening staff performance and communication.
  • Assisted in recruiting, onboarding, and mentoring new employees to ensure effective teamwork.
  • Managed budgets, monitored expenditures, and analyzed variances with accuracy and accountability.
  • Oversaw daily operations, scheduling, and client service processes to maintain efficiency.
  • Coached staff on procedures and communication skills, increasing client satisfaction.
  • Maintained operational processes and inventory systems to ensure readiness and organization.
  • Supported new location openings by setting up workspaces, technology systems, and administrative tools.
  • Reviewed and approved payroll submissions with precision and timeliness.
  • Delivered service-focused support to clients, fostering loyalty and positive outcomes.
  • Resolved system and technical issues promptly, improving efficiency across departments.
  • Provided technology and process guidance to staff across 62+ locations, ensuring consistency.

Prestige Beauty Advisor

Ulta
04.2012 - 02.2016
  • Built strong client relationships by delivering personalized service and product education.
  • Increased department performance by fostering trust and providing individualized solutions.
  • Maintained up-to-date knowledge to guide clients in making informed decisions.
  • Promoted additional services to meet client needs and ensure satisfaction.
  • Organized and completed resets based on seasonal and promotional requirements.
  • Supported company directives and implemented marketing initiatives to improve service delivery.
  • Collaborated with vendors regarding inventory needs and special requests.
  • Monitored inventory to prevent loss and ensure availability of key products.
  • Strengthened community reputation through commitment to client care and professionalism.
  • Processed transactions with accuracy while maintaining a client-centered approach.

Front Desk /Billing Specialist

Hand & Stone Massage And Facial Spa
06.2010 - 11.2011
  • Greeted and assisted patients and visitors with professionalism, confirming appointments and identification.
  • Answered calls promptly, addressing questions and coordinating schedules.
  • Maintained accurate client records and updated documentation consistently.
  • Managed cash flow reporting, processed receipts, and resolved billing discrepancies.
  • Handled account payments and provided information on outstanding balances.
  • Generated and submitted invoices according to established schedules.
  • Responded to client concerns with patience and problem-solving.
  • Assisted patients and staff by phone, email, and in person with timely support.
  • Balanced multiple tasks and met time-sensitive deadlines efficiently.
  • Restocked supplies and placed orders to maintain adequate stock levels.
  • Provided clerical support including copying, faxing, and filing to ensure smooth office operations.

Skills

  • Bilingual : Vietnamese
  • Manager Coaching and Training
  • Performance Monitoring and Evaluation
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • POS Terminal Operations
  • Business Forecasting and Planning
  • Finance and Accounting Oversight
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management
  • Customer Interaction and Satisfaction
  • Daytona State College - Daytona, FL (2007 -2008)
  • Valencia College - Orlando, FL (2022 to Present)

Timeline

Store Manager /Training Manager /IT Support

CosmoProf
06.2016 - 02.2022

Prestige Beauty Advisor

Ulta
04.2012 - 02.2016

Front Desk /Billing Specialist

Hand & Stone Massage And Facial Spa
06.2010 - 11.2011

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