KIM RAMAS
Redondo Beach
Summary
Highly organized and detail-oriented professional with over 20 years of experience providing administrative support to executive leadership. Demonstrated dependability, ethics, and reliability as a support specialist, excelling in calendar management, meeting coordination, travel arrangements, expense reporting, and managing multiple priorities. Proficient in budget management, purchase orders, and project logistics, utilizing Microsoft Office Suite (Word, Excel, PowerPoint). Known for adaptability with a strong focus on team collaboration to achieve outstanding results. Recognized for anticipating needs, resolving complex problems, and executing tasks discreetly and professionally.
Overview
26
26
years of professional experience
Work History
Customer Service Coordinator
Home Sweet Home
02.2021 - Current
- Provide high-level support to transferees, including coordinating schedules, managing logistics, and ensuring seamless relocation experiences
- Anticipate potential issues and deliver innovative solutions to complex logistical challenges and improved customer satisfaction through application of superior conflict resolution and problem-solving skills
- Assign service delivery resources and communicate the unique needs of each client
- Oversee project budgets while maintaining margin management, manage vendor purchase orders, and process billing with strict attention to detail
- Work independently and with accuracy in a fast-paced environment
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company
Executive Assistant
Singularis, LLC
01.2017 - 01.2019
- Managed executive calendar, scheduling meetings and appointments and coordinating travel arrangements
- Worked independently in a fast paced environment while handling multiple projects simultaneously
- Handled confidential and sensitive information with discretion and ensuring proper storage and distribution
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives
- Coordinated logistics for executive presentations, ensuring accuracy in PowerPoint and Excel
- Processed expense reports and maintained adherence to budget guidelines
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
Telecommunications Services Coordinator
DL Business Systems
01.2008 - 01.2010
- Created work orders for installations per customer specifications
- Interacted with staff tech support staff to investigate and resolve trouble reports
- Identified potential risks to mitigate project delays
- Collaborated with technical teams to deliver high-quality service and meet project deadlines
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines
Executive Assistant / Network Analyst
The Sports Authority
01.1999 - 01.2003
- Provided executive-level administrative support to the CIO and senior leadership, including calendar and travel management
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials
- Conducted analysis of invoices with focus on cost management and reduction
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company
- Performed programming changes to modify, add and change user rights and passwords on the Intuity Audix phone system
- Performed wiring punch down the phone system's patch panel to facilitate physical relocation of phones
Education
Delaware County Community College
Media, PASkills
- Word, Excel, Power Point, Outlook
- Vtiger CRM software
- Project/Account/Logistics Management
- Quality assurance
- Payment processing/invoice verification
- Documentation skills
- Customer service excellence
Timeline
Customer Service Coordinator
Home Sweet Home
02.2021 - Current
Executive Assistant
Singularis, LLC
01.2017 - 01.2019
Telecommunications Services Coordinator
DL Business Systems
01.2008 - 01.2010
Executive Assistant / Network Analyst
The Sports Authority
01.1999 - 01.2003
Delaware County Community College
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