Kim Rapkoch
Billings,MT
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
Conlin's Furniture
Billings, Montana
03.2022 - Current
- Coordinated office operations to enhance workflow efficiency and productivity.
- Implemented streamlined filing systems for improved document retrieval and management
- Maintained accurate records of office expenditures and monitored budget compliance.
- Identified areas for process improvement and implemented effective solutions.
- Supported onboarding processes for new hires, enhancing integration into the team.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Team Leader
Tractor Supply
Laurel, Montana
08.2013 - 03.2019
- Led team to achieve operational objectives through effective resource allocation and task management
- Assisted in onboarding new team members to ensure smooth transitions and effective integration.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Business Information Systems
University of Montana, Montana Tech
05.1992
Skills
- Office management
- Budget compliance
- Document management
- Process improvement
- Filing
- Customer relationship management
- Team leadership
- Data organization
- Onboarding support
- Customer service
- Organizational skills
- Mail handling
- Clerical support
- Information protection
- Clear oral/written communication
- Supply management
- Data entry
- Employee training
Timeline
Office Manager
Conlin's Furniture
03.2022 - Current
Team Leader
Tractor Supply
08.2013 - 03.2019
Bachelor of Science - Business Information Systems
University of Montana, Montana Tech