Summary
Overview
Work History
Education
Skills
Timeline
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Kim Reed

Clermont,FL

Summary

With over a decade of proven expertise in hospitality, marketing, and sales management, I consistently exceed goals. My skills include leading marketing teams, exceptional customer service, and achieving marketing objectives for enhanced customer satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

33
33
years of professional experience

Work History

Marketing and Office Manager

RFWS
09.2023 - Current
  • Demonstrated adeptness in overseeing marketing initiatives and office management within a financial advisory and insurance sales environment
  • Proficiently managed online marketing campaigns while also excelling in supervisory and organizational responsibilities, contributing to the overall efficiency and success of the office.
  • Optimized website content for search engines, improving organic search rankings and driving web traffic.
  • Developed and executed email marketing campaigns to engage customers, resulting in increased open rates and clickthroughs.
  • Increased brand visibility by implementing targeted marketing campaigns and leveraging social media platforms.

Sales Manager

Lennar Homes
01.2011 - 01.2017
  • Effectively managed a dynamic home sales team of 20 agents, leveraging strong motivational skills to drive performance and enhance productivity
  • Proficient in strategic scheduling and adept problem-solving, ensuring seamless operations and consistent achievement of sales targets.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Sales Agent Representative

Westgate Resorts
05.2006 - 05.2008
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Streamlined the sales process with effective communication, resulting in quicker deal closures.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.

Call Center Sales Representative

Fashion Rock
01.2004 - 05.2005
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Closed calls and exceeded sales target goals, daily and weekly achieving bonus status.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.

In-House Sales & Management

Westgate Resorts
01.2003 - 01.2004
  • Accomplished in in-house timeshare sales, excelling at adeptly overcoming objections within a fast-paced sales environment
  • Strong organizational skills ensure efficient workflow and contribute to consistently meeting and exceeding sales goals.

Marketing Tour Desk Manager

Orange Lake
01.2001 - 01.2003
  • Proficiently managed the check-in process for timeshare tours, concurrently overseeing and scheduling the sales team while providing effective leadership and supervision to office staff.

Hospitality Manager

Walt Disney World
01.1991 - 04.1999
  • As a seasoned hospitality and restaurant manager with experience leading a diverse team of over 200 cast members, I have honed exceptional skills in scheduling, conducting performance reviews, resolving conflicts, and expertly negotiating with a strong focus on budget management
  • My leadership acumen has consistently translated into achieving operational excellence and ensuring a high level of guest satisfaction.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.

Education

Digital Marketing -

University of Central Florida
Orlando, United States
04.2022

Hospitality Management -

ITT Technical Institute
Maitland, United States
01.1994

Skills

    • Leadership Skills
    • Ability to Work in a Team
    • Ability to Multitask
    • Ability to Work Under Pressure
    • Interpersonal Communication
    • Initiative and Problem-solving Abilities
      • Customer Service
      • Administrative Support
      • Data Entry
      • Office Management
      • Sales Closing Skills

Timeline

Marketing and Office Manager

RFWS
09.2023 - Current

Sales Manager

Lennar Homes
01.2011 - 01.2017

Sales Agent Representative

Westgate Resorts
05.2006 - 05.2008

Call Center Sales Representative

Fashion Rock
01.2004 - 05.2005

In-House Sales & Management

Westgate Resorts
01.2003 - 01.2004

Marketing Tour Desk Manager

Orange Lake
01.2001 - 01.2003

Hospitality Manager

Walt Disney World
01.1991 - 04.1999

Digital Marketing -

University of Central Florida

Hospitality Management -

ITT Technical Institute

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Kim Reed