Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kim Rickards

Kim Rickards

Atlanta,GA

Summary

Accomplished professional with 15+ years of expertise in executive relationship management, client success strategy across SaaS, tech, and Fortune 500 sectors. Proven ability to design engagement programs, align C-suite stakeholders, and deliver measurable outcomes in retention, renewal, and account expansion. Adept at leveraging data insights and cross-functional collaboration to drive growth and strengthen executive trust at scale.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Global Partnerships Specialist (Client Success & Engagement)

Atlanta Hawks & State Farm Arena
05.2023 - Current
  • Leverage Salesforce and Concierge Live data to surface account health insights, identify growth opportunities, and design engagement strategies that maximize ROI.
  • Partner directly with the SVP and executive team to drive alignment across top-tier accounts, ensuring client priorities are anticipated and addressed.
  • Manage partnership budgets with a focus on cost-effectiveness and measurable client impact, reinforcing organizational value.
  • Establish and deepen executive-level partner relationships through targeted outreach, strategic engagement, and industry event representation.
  • Launched the Global Partnerships Partner Engagement Program, creating a structured framework of intentional touchpoints, data-driven insights, and executive alignment strategies to increase partner retention and lifetime value.
  • Co-led the Hawks Women of Color ERG (2.5 years), curating initiatives such as the team’s first sustainable “Merch Swap & Shop” during Women’s Month. Program tied to the NBA’s 4 C’s framework (“Commerce” and “Community”), advancing equity while strengthening community engagement.

Executive Assistant to CEO (Executive Relationship Management)

Cardlytics
05.2021 - 04.2023
  • Directed strategic planning for board meetings, earnings calls, investor relations, and C-suite engagements, ensuring alignment between executive presence and business outcomes.
  • Created an annual executive time-to-value analysis for the CEO, demonstrating how her calendar investments drove revenue, influence (advisory boards, speaking engagements, thought leadership), and long-term organizational impact.
  • Served as the CEO’s strategic partner in external positioning, connecting executive priorities with stakeholder trust and growth opportunities.
  • Acted as a trusted executive liaison, strengthening client and partner relationships at the CEO level through thoughtful engagement and discretion.
  • Partnered with People and Communications teams to launch employee engagement initiatives, boosting retention and aligning employee experience with business goals.

Program Manager (Client Engagement & Retention Programs)

LinkedIn
08.2018 - 05.2021
  • Managed the Customer Advisory Board engagement plan for LinkedIn Talent Solutions, orchestrating quarterly dinners, executive roundtables, and exclusive sessions at the company’s flagship conference, Talent Connect.
  • Designed and executed the premium gifting program for CAB executives, delivering high-touch birthday, anniversary, and promotion experiences to strengthen loyalty and retention.
  • Partnered with leadership to translate advisory board insights into adoption and retention strategies, aligning product roadmap and client needs.
  • Managed and scaled customer enablement program "Rock Your Profile", improving adoption and retention by 20% through best practice guides, milestone incentives, and tailored engagement strategies.
  • Delivered “The LinkedIn Paths” — Wharton partnership program — upskilling rising global talent leaders and driving measurable program ROI.
  • Managed budgets, RFPs, and SOWs, ensuring fiscal alignment and operational excellence for customer-facing initiatives.

Executive Assistant Roles Supporting Senior Leaders in Media, Financial Services, and Technology

Various Companies
01.2006 - 01.2018
  • Developed expertise in executive relationship management, strategic alignment, and operational leadership that became the foundation for client success work for over 10 years.

Education

Executive MBA -

Georgia State University, J. Mack Robinson College of Business
Atlanta, GA
04.2026

Bachelor of Arts - Public Communications

Buffalo State College
Buffalo, NY
01.2005

Skills

  • Executive relationship building & client success strategy
  • Strategic engagement & retention design
  • Cross-functional leadership & program management
  • Data-informed decision-making & insights delivery
  • Salesforce HubSpot (learning) Zendesk (learning) Gainsight (learning) Tableau Excel Mondaycom Asana Smartsheet Notion JIRA (beginner) Slack Adobe Creative Suite Canva Concierge Live SAP Concur Workday UKG Corpay Certify KORE (Sports CRM) Salesloft (learning)

Certification

  • Generative AI Certified
  • Lean Six Sigma Green Belt
  • Rock Your LinkedIn Profile Ambassador

Timeline

Global Partnerships Specialist (Client Success & Engagement)

Atlanta Hawks & State Farm Arena
05.2023 - Current

Executive Assistant to CEO (Executive Relationship Management)

Cardlytics
05.2021 - 04.2023

Program Manager (Client Engagement & Retention Programs)

LinkedIn
08.2018 - 05.2021

Executive Assistant Roles Supporting Senior Leaders in Media, Financial Services, and Technology

Various Companies
01.2006 - 01.2018

Bachelor of Arts - Public Communications

Buffalo State College

Executive MBA -

Georgia State University, J. Mack Robinson College of Business

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