Kim Rickards
Rocklin,CA
Summary
I have 42 years of Dynamic customer service skills . I also have very thorough attention to detail skills and time management skills. I work very good with others and also I am a good self motivator. I am a very loyal and reliable individual. I enjoy learning new things and teaching the things I have learned over the years when given a chance. I understand the needs of a business and have been in management roles before. I am just looking for a forever job until someday when I get to retire .
Overview
22
22
years of professional experience
Work History
Customer Service Representative
McDonald’s
05.2025 - 06.2025
- Implemented proper food handling techniques to maintain safe cooking practices.
- Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
Bartender/Server/Lead
CJ’s Pizza Bar and Grill
05.2019 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Merchandiser/Retail Sales Associate
Heaven Scent Candle Gifts and More
12.2003 - 11.2018
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends. Providing the best customer service experience.
Education
High School Diploma -
Paradise High School
Paradise, CASkills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Complaint handling
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Order processing
- Documentation
Timeline
Customer Service Representative
McDonald’s
05.2025 - 06.2025
Bartender/Server/Lead
CJ’s Pizza Bar and Grill
05.2019 - 04.2024
Merchandiser/Retail Sales Associate
Heaven Scent Candle Gifts and More
12.2003 - 11.2018
High School Diploma -
Paradise High School
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