KIM R LEE
Louisville,KY
Summary
Experienced in operations, sales, budgeting, inventory management and conflict resolution. Proven ability to quickly learn and utilize new methods, systems, and procedures. Excellent communications, interpersonal, organizational and Project management skills. Owner of Manifest Properties, LLC and Totally Divine Events. Accomplished Kia Brand Specialist with 5+ years of experience in high-volume car sales. Well-versed in benefits and features of all brand models. Friendly and outgoing professional with demonstrated history of exceeding sales goals and driving profits.
Overview
20
20
years of professional experience
Work History
Car Sales
The Kia Store
06.2019 - Current
- Increased car sales by establishing rapport with customers, and conducting comprehensive needs assessments.
- Negotiate terms and pricing to ensure financing
- Demonstrate vehicle functions, complete delivery, and follow-up after sale
- Served as a knowledgeable resource for peers seeking guidance on industry trends, emerging technologies, and best practices in car sales.
Insurance Agent
American Income Life
12.2018 - 03.2019
- Advised on appropriate insurance products based on Needs Analysis
- Ensured fulfillment of policy requirements, according to HIIPA regulations, such as medical exams, etc
- Managed and trained new staff
- Achieved a 100% customer satisfaction rating consistently
- Promoted to Supervising agent/trainer within 6 weeks
Rapid Resource Specialist / Claims Specialist
UnitedHealth Group
12.2014 - 03.2018
- Resolved customer escalations across multiple databases for Healthcare Exchange
- Promoted to Subject Matter Expert within 6 months of employment due to consistently reaching 100% of metrics
- Processed claims, including Medicare and Cobra, in a Work from Home environment
- Ensured accurate claim submissions and performed account reconciliations
Business Account Manager
Sprint
10.2006 - 09.2014
- Managed an account base of 800+ businesses and performed solutions based B2B services, while continuing to grow the subscriber base based on geographic/vertical characteristics
- Cultivated business relationships based on customer needs
- Drafted proposals and presentations to maintain and grow accounts
- Identified and customized wireless/voice/data products and services
- Increased revenue by 35% by generating a sales pipeline through new acquisitions and upgrades
- Proficiently used Salesforce
Counter Manager
Macy’s/Origins
12.2004 - 10.2006
- Recruited, interviewed, hired, and trained sales staff, according to guidelines set by company
- Developed training programs to assist sales staff in achieving in reaching quotas
- Maintained financial controls through inventory, payroll, security, and merchandising
- Increased sales volume from negative sales rate of -35% to an increase of 56% by creating weekly customer spa events and community outreach
Education
B.S. - Business Management
University of Phoenix
Louisville, KY10.2024
Life and Health License -
Commonwealth School of Insurance
01.1993
University of Maryland
01.1992
University of Louisville
Louisville, KY01.1981
Skills
- Financial sales
Educationandlicenses
- University of Phoenix, Louisville, KY, 01/01/04, Present, Candidate for B.S. Business Management, 104
- University of Maryland, Okinawa, Japan, 01/01/90, 01/01/92
- University of Louisville, KY, 01/01/80, 01/01/81
- Commonwealth School of Insurance, Life and Health License, 1993
Timeline
Car Sales
The Kia Store
06.2019 - Current
Insurance Agent
American Income Life
12.2018 - 03.2019
Rapid Resource Specialist / Claims Specialist
UnitedHealth Group
12.2014 - 03.2018
Business Account Manager
Sprint
10.2006 - 09.2014
Counter Manager
Macy’s/Origins
12.2004 - 10.2006
Life and Health License -
Commonwealth School of Insurance
University of Maryland
University of Louisville
B.S. - Business Management
University of Phoenix
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