Kim Robbins
Valdosta,GA
Summary
Dynamic case manager with expertise from NECCO, skilled in client advocacy and needs assessment. Enhanced client outcomes by developing comprehensive case management plans and fostering communication. Proficient in documentation and records management, ensuring compliance and confidentiality. Recognized for problem-solving and critical thinking, contributing to a 20% improvement in client engagement.
Overview
7
7
years of professional experience
Work History
Case Manager
NECCO
08.2024 - Current
- Assisted clients in navigating available resources and services.
- Collected and documented client information to support case assessments.
- Coordinated communication between clients and service providers for effective support.
- Maintained accurate records in case management systems for tracking progress.
Case Manager
Oglethorpe County DFCS
04.2023 - 08.2024
- Developed rapport with clients to foster trust and encourage engagement in services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Office Manager
Lovejoy Chiropractic Center
02.2019 - 04.2023
- Managed office supplies inventory, ensuring timely restocking and optimal organization.
- Coordinated scheduling for team meetings and maintained executive calendars effectively.
- Streamlined communication processes between departments to enhance collaboration and efficiency.
- Developed office procedures that improved workflow and reduced administrative errors.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Master of Arts - Addiction Counseling
Liberty University
Lynchburg, VA09-2019
Bachelor of Science - Social Work
Troy University
Troy, AL06-1989
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Positive attitude
- Case planning
- Documentation proficiency
- Decision-making
- Client advocacy
- Critical thinking
- Data entry and analysis
- Records management
- MS office
- Needs assessment
- Medical records management
- Court mandated reporter
- Group therapy
- Verbal and written communication
- Ethical judgment
Timeline
Case Manager
NECCO
08.2024 - Current
Case Manager
Oglethorpe County DFCS
04.2023 - 08.2024
Office Manager
Lovejoy Chiropractic Center
02.2019 - 04.2023
Master of Arts - Addiction Counseling
Liberty University
Bachelor of Science - Social Work
Troy University
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