Summary
Work History
Education
Skills
Additional Information
Timeline
Generic
Kim Robinson

Kim Robinson

Laurel,MD

Summary

INFORMATION 20 years + in human resource experience– 10 years of working in the training and development field - Proficient in Microsoft Office -Army Service Medal-2003

Well-qualified Human Resources Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-organized Human Resources professional bringing 20 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.

Work History

HR Generalist

Quadrant, Inc
  • Recruiter
  • Supporting DOD – Recruiting- IT – Secret Clearance & ie
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

HR manager

Supreme Healthcare Services
08.2012 - 07.2013
  • Role functioned as a Human Resources Generalist
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Managed employee disputes by employing conflict resolution techniques.
  • Completed full cycle recruitment
  • Completed Covid -19 vaccine compliance, employee training modules and all new employee recruiting Full cycle
  • Created and updated job descriptions, Posted open positions and closed positions- Input new employee candidates in Paycor and Kelly Benefits
  • Classification and
  • Selection
  • Sourced potential candidates from various online channels (e.g., social media and professional platforms like Indeed, Washington Post and
  • Company website)
  • Biweekly meetings with Executive director reviewing departmental goals
  • Handled sensitive confidential data and documents
  • Diversity recruiting platforms, utilizing networks as well as universities in the area
  • Crafted recruiting emails to attract passive candidates
  • Screened incoming resumes and application forms
  • Oversaw the distribution of company organizational charts and the employee directory upon new employees’ entrance and exit
  • Interviewed candidates (via phone, Teams video and in-person)
  • Advertised job openings on company’s careers page, social media, job boards and internally and externally when new positions become available
  • Inputted accurate information in HRIS system for new hire
  • EEOC data- w4- state tax forms as well as prepare onboarding packages
  • Inputted new employee in all operation systems for the company
  • Provided qualified candidates to hiring managers
  • Used E verify
  • Wrote offer letters, sent job offer emails and answer queries about compensation and benefits
  • Approved invoices for payment of benefits
  • Consolidated benefits monthly for accounting
  • Created incentive programs
  • Created and conducted employee satisfaction surveys and programs to promote employee motivation
  • Added employees to new benefits
  • Sent out new benefits invites
  • Added employees to benefits
  • Removed employees from benefits
  • Monitored key HR metrics, including time-to- fill, time-to-hire, and source of hire
  • Participated in job fairs and hosted in- house recruitment events
  • Collaborated with managers to identify future hiring needs
  • Verified/ reverified 1-9 documents in preparation for onboarding
  • Act as a consultant to new hires and helped them onboard
  • Completed onboarding in Paycor
  • Completed FMLA, Workman’s Comp and Disability paperwork for short- and long-term disability
  • Inputted in new Hires in Training Module for New Hire Orientation
  • Reviewed annual training for compliance and tracked on a monthly basis
  • Reached out to employees to ensure they turned in compliance documents
  • Employee relations in the absence of the HR manager for 10 months
  • Training
  • Orientation onboarding
  • Excite interviews completed
  • All phases her HR completed at this company for 10 months alone
  • Created a New Tracking system for Training compliance
  • Created new partnerships with external stakeholders
  • Completed file conversation from file to paperless in Google files
  • Performed other HR related duties as assigned
  • Maintained/ Updated the employee handbook and the policies and procedures manual
  • Added exited employees to Cobra.

HR Recruiter, HR Generalist

EBED Community Improvement, Inc
08.2021 - 07.2022
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Provided troubleshooting and technical assistance in use of PeopleAdmin system.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Oversaw full cycle recruiting for 35 vacancies each quarter.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

HR Recruiter-Clinical Coordinator

Volunteers of America
06.2019 - 11.2020
  • Hybrid- 40 hrs
  • Week
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Verified applicant references and employment details.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Facilitated new employee orientations to foster positive team attitude.
  • Maintained filing system of current, prospective and future positions.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Oversaw full cycle recruiting for 24 vacancies each quarter.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Worked alongside global business leader to deploy new training strategies.

Human Resources

Walter Reed
05.2019 - 09.2019
  • Recruiting, onboarding – Classification of employees Processed background checks- initiated workman’s comp claims- Performed administrative and technical support work in a variety of personnel functions
  • Processed the full range of personnel actions for craft and trade and pay band non-appropriated fund (NAF) employees involving a variety of occupations
  • Examined request for personnel actions, verified all entries by performing a procedural and technical review of proposed actions to assure correctness of entries and cited authority
  • Added new employees to new benefits
  • Handled sensitive confidential data and documents
  • Processed new appointments
  • Interviewed employees to obtain data to complete or instruct individuals in completing forms such as health benefits registration, life insurance, designation of beneficiary, tax certificates, clearance, and investigation data
  • Used E verify
  • Added exited employees to Cobra
  • Reviewed the employees that were
  • Classified and Selected in USAJOBS
  • Flagged due dates for various types of personnel actions, i.e., within grade increase, conversions, performance appraisals, expiration date of temporary appointment, salary retention period; ran reports out of the HRIS system to verify flagged items are completed and up to date
  • Processed Requests for Personnel Actions (SF-52s)
  • Ensured supporting documents are complete and attached to SF-52 (e.g., job descriptions, set of duties, etc.)
  • Wrote position announcements, reviewed applications/resumes, and provided qualified applicants to the hiring manager
  • Provided assistance to employees, applicants and management on applicable procedures, instructions, and regulations daily
  • Monitored status on pending personal action forms
  • Retrieved data for reports
  • Provided information on status of personnel actions to operating officials
  • Worked closely with all levels of personnel within the organization to ensure program support was priority
  • Established, monitored, and maintained
  • Official Personnel Folders to include but not limited to creating, re- establishing, auditing, and purging of files was completed in accordance with established instructions
  • Conducted new employee orientation providing brochures, e.g., health/life insurance, and explanation of retirement provisions, hours of work, leave accrual, health and life insurance options, local facilities, standards of conduct, EEO, etc
  • Ensured benefit enrollments are completed and accurately processes within established timeframes
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Oversaw and managed hiring process and assisted human resources.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Analyzed issues and employed improvement processes.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Implemented quality control initiatives to reduce downtime and increase revenue.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.

HR, QIDP- File Audits- Trainer

Volunteers of America
03.2018 - 05.2019
  • Timely manner and ensure accuracy of all salary and pay adjustments
  • Mentored, Coached, and Trained staff
  • Supervised forty staff and one manger
  • Created trainings for monthly staff meetings
  • Passed three government audits with the government to ensure compliance
  • Ensured that the facility was in compliance with all active treatment regulations in providing habilitation services
  • Coordinated efforts of the Interdisciplinary Team and program staff to ensure that everyone received optimum services, which meet his/her individual needs
  • Developed, implemented, reviewed, and documented the residents' individual program plans
  • Assisted in coordinating all employee referrals, admissions, transfers, and dismissals of individuals from the facility
  • Implement and maintain the facility's resident file system
  • Served as a member of the Admissions Team and provided necessary assessments and documentation
  • Conducted staff training
  • Maintained each individual’s finance and fund accounts, including balancing checkbooks
  • Served as the liaison with families/guardian, day training programs and the community
  • Planned daily individual programs and activity schedules
  • Participated in chair required committee meetings
  • Performed other duties as requested by the Supervisor
  • Training and development completed
  • Approved and completed payroll for 40 staff that I supervised daily
  • Completed an Organizational restructure of two departments and transitioned all employees to new positions
  • Maintained 100% transition of 40 employees to new roles, organizational restructure.
  • Maintained detailed records of students' activities and training progress.
  • Oriented new staff to facility and policies governing nursing staff and patient care.
  • Developed interesting and informative training to keep students engaged in learning and developing necessary skills for long-term career success.
  • Completed consistent rounds at beginning and end of shifts to effectively hand off patients to incoming nurses.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Worked collaboratively to teach new nursing staff how to work with team members and freely report problems.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Expanded operational bases and increased revenues by developing and integrating business plans.
  • Leveraged cost-effective digital systems to manage payroll and benefit programs.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Led and strategically directed team of human resources professionals.
  • Organized and led staff orientation programs and training to promote collaboration.

Human Resources

DOD
03.2018 - 09.2018
  • Remotely assisted managers and clients and processed employee - leave request, processed and approved FMLA
  • Implemented and administered employee policies, identified ways to improve policies and procedures
  • Processed FMLA act requests, inputted HRIS data entry, Employee relations provided high-quality advice and service to management on daily employee relations and performance management issues, addressed employee needs – Reviewed and Answered plans for employee- Grievances
  • Recruited, on boarding, exit interviews, orientation training, created training material, implementation education training, scheduled team building meetings, created office activities that boosted morale, supported the departments in implementing programs to help improve the employee experience
  • Classification and Selection Proactive recruiting assistance and strategies to recruit IT cleared positions
  • Added exited employees to Cobra
  • Maintained ongoing relationships with employment agencies and external partners to ensure the selection of the most qualified candidates
  • Prepared termination and severance letters
  • Handled sensitive confidential data and documents
  • Administered various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepared and maintained the employee handbook and the policies and procedures manual
  • Benefits reconsolidated of benefits monthly
  • Approve invoices
  • Participated in developing department goals, objectives, and systems with governing body
  • Developed and monitored a performance evaluation program and revised as necessary
  • Performed benefits administration, including claims resolution, changed, and updated annual reporting forms for annual reporting
  • Communicated benefits information to employees
  • Maintained records, reports, and logs to conform to EEO regulations
  • Used E verify
  • Conducted recruitment effort for all exempt and nonexempt personnel and participates in new-employee orientations; and writes and placed job advertisements
  • Handled employee relations counseling, outplacement counseling EAP referrals and exit interviewing completed
  • Participated in administrative staff meetings and attended other meetings and seminars as appropriate
  • Assisted in evaluation of reports, decisions, and results of department in relation to established goals
  • Recommended new approaches, policies, and procedures to continually improve efficiency of the department and services performed
  • Maintained
  • HRIS human resource information system records and compiled reports from the database in conjunction with management and Payroll team
  • Maintained compliance with federal, state, and local employment and benefits laws and regulations
  • Ordered annual posters for New Year compliance for office postings for Virginia: wage and hour, DOL flyers,
  • VDSS, EEO, USERRA, FMLA, FLSA, work rights, VEC-B-29 and UC.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 45 new employees.

Human Resource Generalist

A J Garvey
06.2011 - 01.2018
  • Implemented and supervised orientation procedures for new hires.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Facilitated criminal background check process for new hires.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Managed employee rewards programs.
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
  • Verified that vendors received timely enrollment information, changes and terminations.
  • Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
  • Implemented company's first sourcing tracking system.
  • Enabled transition of 140 employees from paper time sheets to electronic, eliminating manual time entry.
  • Liaised between multiple business divisions to improve communications.
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
  • Facilitated initiative to address disparities in hiring racial and ethnic minority applicants.
  • Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
  • Launched studies to improve alignment between components of organization and organizational framework.
  • Shadowed employees to determine accurate description of duties and skills required for each position.

Human Resources Manager

Supreme Healthcare Center
08.2012 - 07.2013
  • Supervised HR Generalist
  • Trained HR Generalist weekly
  • Weekly one on one meeting with Executive Director and HR generalist to ensure milestones were meet for the HR department
  • Oversaw recruiting and staffing; organizational departmental planning; Health and Wellness programs to provide work life balance
  • Oversaw and implemented performance management and improvement systems; Organization development organizational restructure; Created Policies and Procedures for the organization
  • Oversaw employment and compliance with regulatory concerns regarding employees
  • Created annual data reporting for the government
  • Created quarterly Employee onboarding, development, needs assessment, and training; Developed Training
  • Programs for new employees
  • Classification and Selection Completed policy development and oversaw implementation and training of policy documentation; Meet with employees who had employee relation needs
  • Processed 1099 employees
  • Compensation and benefits administration; employee safety, welfare, wellness, and health oversight; Researched benefits and affordable resources for the organization and employees
  • Employee services and counseling referrals completed for outsourced
  • EAP program
  • Managed and conducted recruitment efforts for all exempt and nonexempt personnel, and temporary employees
  • Conducted background checks, new-employee orientations; monitored career-pathing program
  • Wrote and posted job advertisements
  • Supported internal communications to ensure coordination of consistent and accurate messaging
  • Maintained and updated the employee handbook to ensure accuracy and timely distribution to employees
  • Maintained knowledge of legal requirements and government reporting regulations impacting human resource functions and ensured that policies and procedures were in compliance
  • Effectively partner with others to lead organizational initiatives such as organization design of company logo
  • Worked to ensure large scale change management, employee engagement, team effectiveness, and coaching at individual, team, and organization levels
  • Participated in developing department goals, objectives, and systems
  • Administered benefits, including open enrollment, claims resolution, change reporting, approved invoices for payment
  • Reconsolidated benefits monthly, remove non active employees from benefits
  • Completed and
  • Oversaw Exit interviews
  • Completed new benefits communication to employees
  • Distributed information to employees
  • Handled employee relations counseling, outplacement counseling and exit interviewing
  • Manage the annual employee engagement survey process
  • Ordered annual posters for New Year compliance for office postings for Md: Sick leave, wage, Employment of Minors, EEO, OSHA, Unemployment, FLSA,
  • FMLA, USERRA and Emergency phone numbers
  • Partnered with the
  • Accounting Department on payroll data and distribution
  • Oversaw all task that HR Generalist completed when on leave.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Led and strategically directed team of human resources professionals.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Expanded operational bases and increased revenues by developing and integrating business plans.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 200 employees.
  • Recruited top talent to maximize profitability.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 142 new employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Devised hiring and recruitment policies for a 200+employee company.
  • Managed random monthly drug testing for over 25 employees.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Improved team morale by resolving 100 inquiries monthly on new hire initiatives and employee workforce matters.
  • Built external tools to automate program operations and deliver user-friendly implementation.

Independent Beauty Consultant / (Recruiter)

Mary Kay Cosmetics
01.2007 - Current
  • Marketed and sold Mary Kay cosmetics
  • Recruited and trained new independent beauty consultants
  • Hosted makeover parties, suggest products to party attendees, and help with application of cosmetics.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated makeup techniques and suggested products that met clients' needs.
  • Gave advice to customers on specific product ranges.
  • Checked product levels and replenished stock whenever merchandise ran low.
  • Sold $24,000 in beauty products in annually.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Identified client needs and recommended products based on preferences and requirements.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Professionally applied makeup to 30 clients per month for outings, proms, weddings, funerals and other special occasions and events.
  • Conducted makeup classes for group of 5 students.

Human Resource Specialist

AJ Garvey Inc.
09.2007 - 06.2011
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Provided troubleshooting and technical assistance in use of HRIS system.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Implemented quality control initiatives to reduce downtime and increase revenue.

Human Resource Assistant

AJ Garvey Inc.
09.2005 - 09.2007
  • Trained new employees and conducted annual training for employees
  • Created incentive programs
  • Administered various human resource plans and procedures for all organization personnel; assisted in the development and implementation of personnel policies and procedures; prepared and maintained the employee handbook and the policies and procedures manual
  • Created and updated HR policies and procedures
  • Classification and Selection
  • Created annual and quarterly reviews for staff to improve their job duties
  • Created and conducted employee satisfaction surveys and programs to promote employee motivation
  • Created team building presentations and workshops for all employees
  • Participated in the development of department goals, objectives, and systems
  • Maintained professionalism demeanor and ensured their excellent business ethics
  • Oversaw the administration of a new compensation program
  • Monitored the performance evaluation program and revised as necessary
  • Performed benefits administration, including claims resolution, change reporting, approved invoices for payment and communicated benefits information to employees
  • Recruited new employees
  • Developed EEO report annually; and maintains other records, reports, and logs to conform to EEO regulations
  • Conducted recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conducted new- employee orientations; monitored career-pathing program
  • Wrote and placed job advertisements
  • Handled employee relations counseling, outplacement counseling and exit interviewing
  • Participated in administrative staff meetings and attended other meetings and seminars
  • Maintained company organizational charts and the employee directory
  • Assisted in evaluation of reports, decisions, and results of department in relation to established goals
  • Outsourced payroll and reviewed biweekly payroll from CPA
  • Recommended new approaches, policies, and procedures to continually improve efficiency of the department for services performed
  • Maintained human resource information system records and compiled reports from the database
  • Maintained compliance with federal, state, and local employment and benefits laws and regulations
  • Posted and maintained job announcing internal & external postings
  • Ran background checks: new employee and every three years
  • Maintained Employee Files
  • Maintained I-9 Binder/System,
  • Employee forms & data entry for all new hires and employees
  • Maintained
  • Training Schedule and coordinated and arranged for monthly orientation
  • Assisted with WC Claims and filings
  • Answered questions and/or request by EEOC, EDD, and other governmental agencies, including employee complaints with the Assist from the Finance department
  • Coordinated employee counseling documentation/meetings
  • Head of the HRC Committee: Communicate notices on bulletin boards, newsletters, and in employee meetings
  • Coordinated special employee recognition, reward, motivation, education programs and activities to develop and encourage good employer/employee relations
  • Facilitated and coordinated employee relations events and GM communications meetings,
  • Employee recognition and monthly luncheons
  • Worked with finance department to orchestrate benefits annual enrollment and benefits administration
  • Assist with 90 day and yearly employee reviews and Annual EOS (November)
  • Coordination of recruitment efforts with hiring managers, including new-hires, interviews, accept resumes and application, maintain an employee flow chart in an applicant tracking system
  • Oversee interview set ups with Managers for prospective new employees
  • Ordered office supplies and ensured efficient stock of forms used in the office were available in Human Resources Department or and other designated areas
  • Work to ensure all EEOC and OSHA postings compliance were updated
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Posted positions through approved recruitment channels.
  • Assisted with on-boarding process of at least 1 new hires in a 30 day period.
  • Answered and directed 45 outbound and inbound phone calls per day.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Prepared monthly termination lists to be added to permanent records.
  • Recruited and screened qualified potential employees.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Converted employee status from temporary to permanent.

HR Recruiter/ Health and Wellness

McCoy Sisters Beauty Salon
09.1994 - 03.2003
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Verified applicant references and employment details.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Facilitated new employee orientations to foster positive team attitude.
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained filing system of current, prospective and future positions.
  • Partnered with [Job title] to ascertain hiring needs and subsequently provide candidate recommendations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Worked alongside global business leader to deploy new training strategies.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Input new employees in HRIS system .
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Hair Stylist/ Licensed Cosmetologist Trainee

Sandra And The Stars
04.1993 - 09.1994
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Performed manicures, pedicures, paraffin wax treatments and full nail sets.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Answered phone calls and emails to schedule client appointments.
  • Consistently received positive performance reviews from guests.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Maintained regular client list of up to 500 repeat customers while handling 3-4 walk-in clients daily.
  • Kept detailed records of customer information and services provided to increase return customers..

Education

Master's Degree - Human Resource Development/HR Program

Bowie State University

Bachelor's Degree - Sociology, Anthropology

University of the District of Columbia

Human Resources Management Certification - Human Resources Management

Relias
06.2022

Skills

  • Retention Program Development
  • Policy and Procedure Writing
  • Policy Interpretation
  • Americans with Disabilities Act (ADA)
  • Equal Employment Opportunity (EEO)
  • Performance Appraisal
  • In-Person and Telephone Interviewing
  • Networking and Partnership Development
  • Procedures Compliance

Additional Information

  • 5-point Veterans preference: Active-Duty US Armed Service- Army Awards- Army Service Medal – Honorable Discharge 10-point preference- Military spouse of a disabled Army veteran (retired) Country of Citizenship: United States of America

Timeline

HR Recruiter, HR Generalist

EBED Community Improvement, Inc
08.2021 - 07.2022

HR Recruiter-Clinical Coordinator

Volunteers of America
06.2019 - 11.2020

Human Resources

Walter Reed
05.2019 - 09.2019

HR, QIDP- File Audits- Trainer

Volunteers of America
03.2018 - 05.2019

Human Resources

DOD
03.2018 - 09.2018

HR manager

Supreme Healthcare Services
08.2012 - 07.2013

Human Resources Manager

Supreme Healthcare Center
08.2012 - 07.2013

Human Resource Generalist

A J Garvey
06.2011 - 01.2018

Human Resource Specialist

AJ Garvey Inc.
09.2007 - 06.2011

Independent Beauty Consultant / (Recruiter)

Mary Kay Cosmetics
01.2007 - Current

Human Resource Assistant

AJ Garvey Inc.
09.2005 - 09.2007

HR Recruiter/ Health and Wellness

McCoy Sisters Beauty Salon
09.1994 - 03.2003

Hair Stylist/ Licensed Cosmetologist Trainee

Sandra And The Stars
04.1993 - 09.1994

HR Generalist

Quadrant, Inc

Master's Degree - Human Resource Development/HR Program

Bowie State University

Bachelor's Degree - Sociology, Anthropology

University of the District of Columbia

Human Resources Management Certification - Human Resources Management

Relias

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