Kim Robinson
Ringgold,GA
Summary
Experienced collaborative leader skilled in fostering an engaged and empowering work culture through effective partnership with coworkers. Proven ability to build and maintain strong relationships with diverse stakeholders.
Overview
19
19
years of professional experience
Work History
Administrative Services Supervisor
Cigna Healthcare
09.2022 - Current
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Performed employee performance evaluations, providing constructive feedback to support professional growth and development.
- Delegated tasks effectively to team members, ensuring workload balance and smooth workflow.
- Managed a team of administrative staff, ensuring timely completion of tasks and maintaining high-quality work.
- Enhanced communication between departments by establishing regular meetings and fostering open dialogue among team members.
- Coordinated schedules and travel arrangements for executive leadership, facilitating smooth business operations.
- Played a key role in resolving conflicts among staff members by addressing concerns, mediating disputes, and promoting a positive work environment.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented procedures that fostered compliance with company standards.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Administrative Assistant Senior Representative
Cigna
03.2021 - 09.2022
- Provide administrative support to multiple Market Medical Executives
- Maintain Market Medical Executive calendars as requested and discern priorities between conflicting meetings
- Schedule meetings via Outlook/WebEx for multiple attendees
- Prepare correspondence, agendas, and minutes for meetings
- Utilize SAP Concur software to track corporate credit card expenses by reviewing purchases for accuracy and submitting for payment
- Utilize CWT for scheduling travel arrangements including flights, lodging, and ground transportation
- Established strong working relationships with team members and provide assistance when needed
- Perform Total Medical Cost (TMC) savings initiatives
- Excellent communication with Business Analytics, Contracting, and Provider Relations as we work through total medical cost (TMC) savings initiatives
- Create and maintain contact information for multiple Collaborative Accountable Care (CAC) groups
- Schedule JOC meetings for all CAC groups in my market
- Provide administrative support for our Clinical Leadership Development Program (CLDP)
- Work with a colleague to transcribe the annual PAC meetings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Inside Sales Representative
Technology Sales, Inc.
04.2018 - 03.2021
- Provide quotes to customers for materials needed
- Assist customers in choosing the best material for projects
- Ensure materials requested by the customer are in stock
- Prepare and submit purchase orders for material needed
- Check incoming freight to ensure all materials ordered were received
- Schedule and attend meetings with external sales representatives
- Maintain scheduling in Outlook to ensure deliveries and orders are completed
- Balance cash sales and report to AR at the end of each month.
HR Generalist
Health Care Staffing of TN, Inc.
02.2014 - 04.2018
- Serve as an HR Liaison for 100+ Private Duty Nurses and C.N.A.'s
- Conduct employee counseling/warnings when necessary
- Review applications/resumes to confirm minimum qualifications are met
- Schedule fingerprint appointments and drug screen for applicants
- Complete reference checks for all potential new hires
- Orient new hires to the Company and review paperwork
- Schedule and perform annual employee evaluations
- Complete Workers Compensation and FMLA paperwork when necessary
- Track and update employee credentials to maintain personnel charts
- Assist with payroll.
Administrative Assistant
Village Baptist Church
08.2012 - 02.2014
- Room and vehicle reservations for church/school activities
- Performed background/MVR checks for church/school driver applicants
- Assist multiple pastors with secretarial tasks
- Data entry
- Congregational mail outs (Active Membership = 1,000 people).
HR Generalist
ContinuCare HealthServices
10.2005 - 07.2012
- Sorted applications/resumes and routed to the appropriate manager for review
- Performed phone interviews with applicants
- References and background/fingerprint checks on candidates through a third-party vendor
- Coordinated with department supervisors regarding potential candidates
- Scheduled and tracked Orientation for new hires
- Assisted with employee relations issues as needed
- Tracked and entered employee credentials for clinical and office staff
- Back-up for weekly and bi-weekly payroll in ADP and HealthWyse systems
- Data Entry for monthly reports.
Education
BS in Business Management -
Tennessee Temple University
05.2002
Diploma -
Tennessee Temple Academy
05.1997
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Reliability
Timeline
Administrative Services Supervisor
Cigna Healthcare
09.2022 - Current
Administrative Assistant Senior Representative
Cigna
03.2021 - 09.2022
Inside Sales Representative
Technology Sales, Inc.
04.2018 - 03.2021
HR Generalist
Health Care Staffing of TN, Inc.
02.2014 - 04.2018
Administrative Assistant
Village Baptist Church
08.2012 - 02.2014
HR Generalist
ContinuCare HealthServices
10.2005 - 07.2012
BS in Business Management -
Tennessee Temple University
Diploma -
Tennessee Temple Academy
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