SysAid ITSM
Kim Rodgers
Software Support Specialist
Massapequa,NY
Summary
First-rate Support Specialist with 5 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in the Mortgage Industry. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Software Support Specialist
Reliance First Capital, LLC
Melville, NY
11.2017 - 08.2022
- Broke down and evaluated user problems using personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Managed over 80 calls/emails per day by extending high quality and efficient support service.
Medical Staff Credentialing Coordinator
Orlin And Cohen Orthopedics
Woodbury, NY
10.2013 - 04.2016
- Conducted primary source verifications such as background checks and board certifications.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Managed Credentialing needs for 80 plus Health Care professionals across 8 locations.
Medical Practice Manager
Island Obstetrics And Gynecology, PC
Rockville Centre, NY
11.1999 - 10.2013
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed and maintained electronic record management systems to analyze and process data.
- Consulted with healthcare professionals on business decisions.
- Handled job duties for staff members which were unavailable or out of office.
- Supervised team of 12 office personnel.
Education
Business Communications - Business Administration
Briarcliffe College
Bethpage, NY 09.1990 - 05.1992
Skills
Customer service expert
Problem-Solving
Critical Thinking
Written Communication
MS Office
Teamwork and Collaboration
Dependable and Responsible
Application support
Software
JIRA
MS Word
Microsoft Outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Support Specialist
Reliance First Capital, LLC
11.2017 - 08.2022
Medical Staff Credentialing Coordinator
Orlin And Cohen Orthopedics
10.2013 - 04.2016
Medical Practice Manager
Island Obstetrics And Gynecology, PC
11.1999 - 10.2013
Business Communications - Business Administration
Briarcliffe College
09.1990 - 05.1992