Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Rogers

Blanchard,OK

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Clerk

Norman Regional Hospital
10.2023 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with the timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools, effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients promptly.
  • Reviewed files, records, and other documents to obtain information to respond to requests.

Clerk

Oklahoma Heart Hospital South
10.2018 - 10.2023
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Front Desk Receptionist

Command Center Day Labor
03.2016 - 07.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Assistant Store Manager

Curves Fitness
03.2007 - 02.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Some College (No Degree) - Legal Secretary

OSU Okmulgee
Okmulgee, Ok

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Prioritization
  • Relationship building
  • Document management
  • Mail handling
  • Scanning and copying
  • Verbal and written communication
  • Handling payments
  • Confidentiality
  • Multitasking Abilities
  • Customer communication
  • Flexible and adaptable
  • Customer service
  • Teamwork and collaboration
  • Professional and mature

Timeline

Clerk

Norman Regional Hospital
10.2023 - Current

Clerk

Oklahoma Heart Hospital South
10.2018 - 10.2023

Front Desk Receptionist

Command Center Day Labor
03.2016 - 07.2018

Assistant Store Manager

Curves Fitness
03.2007 - 02.2016

Some College (No Degree) - Legal Secretary

OSU Okmulgee

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