Kim Rogers
New york
Summary
Executive Secretary with extensive experience in managing FMLA applications and compliance at Good Temps by Goodwill. Proficient in MS Excel and client relations, consistently enhancing operational efficiency and supporting over 50,000 employees with integrity.
Overview
12
12
years of professional experience
Work History
Executive Secretary 4 (Contracted by MTA)
GoodTemps by Goodwill
New York
11.2019 - Current
- Directly handle the initial intake for over 50,000 employees, effectively reviewing documentation for accuracy and ensuring compliance with eligibility standards
- Maintain daily communication with FMLA coordinators and employees to address application issues, clarify requirements with integrity to minimize processing delays
- Respond to requests and inquiries from FMLA coordinators and employees via phone and email
- Process FMLA applications using PeopleSoft and retrieve employee information from Cority
- Manage and maintain record keeping using Excel spreadsheets for long-term storage purposes, creating accessible reports for senior management
- Retrieve files from file room inventory and shared drive database for legal team daily.
- Oversee contractors/interns and provide guidance when needed
Junior Counselor/Case Manager
Odyssey House
New York
10.2015 - 02.2016
- Managed a caseload of 15 clients, assessing their social and psychological needs to develop personalized development plans and to connect them with appropriate mental health and medical services
- Maintained accurate and confidential client records in the AWARDS database, ensuring compliance with organizational standards
- Conducted individual counseling sessions, supervised client-child interactions, facilitated group therapy sessions, and led psychosocial assessments to address clients’ recovery and development needs
- Built strong rapport with clients to support goal setting and foster engagement in their recovery journey
- Led staff training sessions to improve service delivery, mentored team members and shared insights to enhance client care strategies
Human Resource Clerk
Human Resource Association
New York
12.2013 - 10.2015
- Verified and processed client referral packages while maintain strict confidentiality of sensitive documents
- Notified clients of appointment updates and schedule changes through professional telephone communication
- Digitized and managed client records by accurately scanning data into the Welfare Management System (WMS)
- Performed essential administrative tasks, including managing phone calls and directing inquiries
Education
General Educational Development (GED) -
NYS Department of Education
01.1985
Skills
- MS Excel
- Cority
- Leadership
- Problem-Solving
- Confidentiality
- Outlook
- Client Relations
- Detail Oriented
- Interpersonal Skills
- PeopleSoft
- FMLA Regulations
- Time Management
- PeopleSoft usage
- Record keeping
- Document management
- Client relationship management
- Administrative support
- Effective communication
- Attention to detail
- Confidentiality maintenance
- Advanced multitasking
- Office administration
- Document preparation
- Spreadsheet creation
- Office recordkeeping
Timeline
Executive Secretary 4 (Contracted by MTA)
GoodTemps by Goodwill
11.2019 - Current
Junior Counselor/Case Manager
Odyssey House
10.2015 - 02.2016
Human Resource Clerk
Human Resource Association
12.2013 - 10.2015
General Educational Development (GED) -
NYS Department of Education
Similar Profiles
Christian TaverasChristian Taveras
Warehouse Clerk at GoodTempsWarehouse Clerk at GoodTemps
Martin HinesMartin Hines
Staffing Manager at Goodwill Of Colorado D/B/A Goodwill StaffingStaffing Manager at Goodwill Of Colorado D/B/A Goodwill Staffing
Susan SzeremetaSusan Szeremeta
Hardlines at Goodwill Industries, GoodwillHardlines at Goodwill Industries, Goodwill
Talia HaddadTalia Haddad
On Air Sales Host at Puff MediaOn Air Sales Host at Puff Media
Erika PinkusErika Pinkus
VP, Senior Client Advisor at Marsh McLennan AgencyVP, Senior Client Advisor at Marsh McLennan Agency