Kimberly Rosemy
Plymouth,MA
Summary
Dynamic professional with extensive experience as a Parts Sales Manager at AutoZone, excelling in inventory management and customer relations. Proven track record in enhancing operational efficiency and boosting customer satisfaction by 20%. Skilled in team leadership and problem-solving, driving sales growth through strategic planning and effective communication.
Overview
28
28
years of professional experience
Work History
Parts Sales Manager
AutoZone
12.2020 - 07.2025
- Managed inventory levels to optimize parts availability and reduce stockouts.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained team members on product knowledge and effective sales techniques for improved customer service.
- Analyzed sales data to identify trends and adjust inventory purchasing accordingly.
- Assisted customers in product selection, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with product selections and order placements.
- Collaborated with team members to improve service delivery processes.
- Developed strong product knowledge to provide informed recommendations to customers.
- Supervised daily cash operations, ensuring accuracy in financial transactions.
- Implemented efficient cash handling processes, reducing discrepancies during audits.
- Managed cash register systems, resolving technical issues to maintain workflow efficiency.
- Monitored inventory levels, assisting with ordering supplies as needed for smooth operations.
- Conducted regular cash drawer reconciliations, identifying and correcting errors proactively.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Customer Service Representative
New England Office Supply
01.1998 - 11.2003
- Provided timely support to sales team, enhancing operational efficiency and customer satisfaction.
- Assisted in processing orders, ensuring accuracy and adherence to company standards.
- Collaborated with cross-functional teams to streamline communication and improve response times.
- Managed customer inquiries, resolving issues promptly while maintaining positive relationships.
- Assisted customers with product selections and order placements.
- Resolved customer inquiries and complaints through effective communication techniques.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Utilized CRM software to track customer issues and resolutions efficiently.
- Developed strong product knowledge to provide informed recommendations to customers.
- Trained new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Associate
7-eleven
06.2014 - 05.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring appealing store displays and layout.
- Processed transactions efficiently using POS systems, contributing to smooth sales operations.
- Trained new associates on customer service protocols and store procedures, improving team performance.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Conducted inventory management tasks, ensuring stock levels met demand without overages.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Greeted customers and provided outstanding customer service.
- Supported store management in planning and executing seasonal promotions and sales events.
Assistant Manager
Nemasket Kayak Center
06.2014 - 10.2017
- Assisted in daily operations and scheduling for kayak rentals and tours.
- Provided training and support to new staff on safety protocols and equipment use.
- Coordinated customer service efforts, enhancing guest experience through effective communication.
- Developed marketing strategies to increase community engagement and boost rental inquiries.
- Analyzed customer feedback to improve service offerings and operational efficiencies.
- Led team meetings focused on performance improvement and operational best practices.
- Managed conflict resolution among staff and customers, fostering a positive environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Sales Support Representative
Astrodyne TDI
06.2004 - 07.2008
- Provided timely support to sales team, enhancing operational efficiency and customer satisfaction.
- Assisted in processing orders, ensuring accuracy and adherence to company standards.
- Collaborated with cross-functional teams to streamline communication and improve response times.
- Managed customer inquiries, resolving issues promptly while maintaining positive relationships.
- Utilized CRM software to track sales activities and ensure data integrity for reporting purposes.
- Coordinated training sessions for new staff, fostering knowledge sharing and team cohesion.
- Developed and maintained sales documentation, contributing to process improvements and consistency.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Boosted sales performance by providing timely and accurate information to clients.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Provided valuable insights through analyzing sales data which helped improve decision-making processes within the organization.
- Streamlined order processing procedures for increased efficiency and accuracy.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Tackled customer concerns and responded to inquiries within Number hours to provide immediate issue resolution.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Supported sales representatives by preparing detailed reports on market trends and product performance.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Assisted in developing client proposals that showcased our offerings while also highlighting competitive advantages.
- Managed a comprehensive database of customer contacts, ensuring prompt follow-ups for potential leads.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
- Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.
- Educated customers on features of ordered merchandise to promote understanding, resulting in Number% reduction in calls to customer support line.
- Negotiated contract terms with vendors, securing favorable pricing options for the company''s products or services.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Organized client meetings and presentations, fostering stronger relationships with key accounts.
- Performed data entry for sales figures, metrics and other customer data.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Education
Certificate - Business Administration And Management
Kinyon Campbell Business W
Brockton, MA05.1994
High School Diploma - Business Administration
Whitman Hanson Regional High School
Whitman, MA06.1992
Skills
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Brand awareness
- Sales promotion
- Trade show participation
- Ordering parts
- Customer service
- Improving customer satisfaction
- Customer relations
- POS systems operations
- Purchasing strategies
- Invoice processing
- Goal setting
- Inventory restocking
- Staff training
- Inventory management
- Performance improvement
- Inventory auditing
- Stock management
- Vendor relations
- Returns processing
- Product promotion
- Promotional planning
- Reviewing deliveries
- Profit and loss tracking
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Detail-oriented
- Task prioritization
- Self motivation
- Customer complaint resolution
- Time management abilities
- Staff supervision
Timeline
Parts Sales Manager
AutoZone
12.2020 - 07.2025
Sales Associate
7-eleven
06.2014 - 05.2018
Assistant Manager
Nemasket Kayak Center
06.2014 - 10.2017
Sales Support Representative
Astrodyne TDI
06.2004 - 07.2008
Customer Service Representative
New England Office Supply
01.1998 - 11.2003
Certificate - Business Administration And Management
Kinyon Campbell Business W
High School Diploma - Business Administration
Whitman Hanson Regional High School