Kim Russi
Rochester,NY
Summary
Professional Secretary with over 25 years of experience managing daily administrative support tasks and operations multiple industry with a focus on customer service. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
35
35
years of professional experience
Work History
Civil Service Secretary/Clerk
Rochester City School District
2022.01 - Current
- Managed administrative tasks and supported various departments while working in the Superintendent's Office, Office of Parent Engagement, and Office of Professional Learning.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted with the planning of events for department.
- Demonstrated flexibility in adapting to changing priorities while maintaining a high level of productivity and accuracy.
Office Manager
People Inc/DePaul Developmental Services
2008.03 - 2022.01
- Worked for the Vice President, Director, multiple departments, and six group homes in Monroe County
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated People Inc.'s Family Reimbursement in Monroe County operations.
- Demonstrated strong interpersonal skills in delivering exceptional customer support, handling client inquiries, and effectively addressing concerns via phone calls and email.
- Performed various administrative duties utilizing Microsoft Office, Therap, and record keeping.
- Scheduled and tracked conference room requests for multiple departments.
- Supervised receptionists while crafting training manuals for front desk responsibilities.
- Oversaw office inventory activities by ordering, stocking, and receiving shipments.
Switchboard/Administrative Assistant
Economy Paper Company
2003.06 - 2008.03
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors. Handled various administrative tasks. Assisted in Coordinating a Vendor Show for all our Customers. Provided training for all backup switchboard staff and compiled a detailed training manual.
Assistant to Visitor Services and Membership
Greater Rochester Visitors Association
1997.07 - 2000.10
- Promoted resources about all Rochester offers, visitors, and residents while providing excellent customer service skills.
Human Resource Assistant/Administrative Assistant
Bell Corporation
1994.02 - 1997.07
- Supported Vice Presidents, Project Managers, and various sites in administrative duties. Successfully planned and executed various special projects and events for the organization—enhanced office organization with effective filing systems and document storage solutions.
Construction Department Administrative Assistant
Time Warner Cable
1992.09 - 1994.02
- Maintained strong working relationships with the project manager and project administrator. Supported customers with inquiries and issues while managing HR tasks and operating the switchboard. Enhanced department efficiency by streamlining administrative processes and implementing time-saving solutions.
Administrative Assistant
Rochester Americans Hockey Club
1989.07 - 1992.08
- Assistant to the General Manager, Office Staff, and Team. Delivered excellent customer service to fans, ticket holders, and players. Effectively managed the switchboard, ensuring prompt responses and welcoming all visitors. I provided support in coordinating and managing special events for season ticket holders.
Education
Bachelor of Science - Organizational Management
Roberts Wesleyan College
Rochester, NY08.2019
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY06.2017
High School Diploma -
Hilton High School
Hilton, NY06.1984
Skills
- Excellent Customer Service Skills, Proficiency in Microsoft Office, Superior Goal Achievement, Multitasking and Prioritization Ability, Strong Written, Oral, and Interpersonal Skills, Open to Cross-Training in a demanding environment.
Professionalreferences
- Jeannine Adydan, Senior Respite Supervisor Afternoon Respite Program, People Inc, coworker 11+ years, 585-441-2148
- Amber Sarubbi, MS, LMHC, Behavior Intervention Specialist, People Inc, coworker 10+ years, 585-351-8056
- Chris Palin, Executive Vice President at Hertz Arena, Rochester Americans, worked together three plus years stayed connected, 239-850-6061
Volunteer Experience
- Seneca Park Zoo Society 2005 to 2015
- Autism Speaks Rochester Walk Committee 2008 to 2016
Timeline
Civil Service Secretary/Clerk
Rochester City School District
2022.01 - Current
Office Manager
People Inc/DePaul Developmental Services
2008.03 - 2022.01
Switchboard/Administrative Assistant
Economy Paper Company
2003.06 - 2008.03
Assistant to Visitor Services and Membership
Greater Rochester Visitors Association
1997.07 - 2000.10
Human Resource Assistant/Administrative Assistant
Bell Corporation
1994.02 - 1997.07
Construction Department Administrative Assistant
Time Warner Cable
1992.09 - 1994.02
Administrative Assistant
Rochester Americans Hockey Club
1989.07 - 1992.08
Bachelor of Science - Organizational Management
Roberts Wesleyan College
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
High School Diploma -
Hilton High School
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