Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Russo

Birmingham,MI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

16
16
years of professional experience

Work History

General Manager

Kinship Cannabis
Riverview, MI
10.2023 - Current

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. Developed and executed strategic plans for business growth and expansion, resulting in increased market share. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage. Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Implemented operational strategies and effectively built customer and employee loyalty. Formulated policies and procedures to streamline operations. Analyzed market trends and competitor activities to create competitive advantages. Trained new employees on proper protocols and customer service standards. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Interacted well with customers to build connections and nurture relationships. Assisted in recruiting, hiring and training of team members. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Managed purchasing, sales, marketing and customer account operations efficiently. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Office Manager

Precision Diesel, Inc
Detroit, MI
08.2008 - Current

Maintained computer and physical filing systems. Updated reports, managed accounts, and generated reports for company database. Coached new hires on company processes

General Manager

Wayne Releaf
Wayne, MI
05.2020 - 10.2023

Developed and executed strategic plans for business growth and expansion, resulting in increased market share. Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. Championed continuous improvement initiatives that enhanced operational performance across all departments. Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities. Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Implemented operational strategies and effectively built customer and employee loyalty. Developed and maintained relationships with customers and suppliers through account development. Managed budget implementations, employee evaluations, and contract details. Formulated policies and procedures to streamline operations. Analyzed market trends and competitor activities to create competitive advantages. Trained new employees on proper protocols and customer service standards.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Interacted well with customers to build connections and nurture relationships. Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

High School Diploma -

Trenton High School
Trenton, MI

Skills

  • Account Management
  • Vendor Sourcing
  • Process Automation
  • Business Development
  • Staff Supervision
  • Schedule Management
  • Customer Relationship Management
  • Advertising and Marketing
  • Workflow Planning
  • Staff Development
  • Training and Development
  • Product Analysis
  • Administrative Skills
  • Vendor Negotiations
  • Human Resources Management
  • Employee Scheduling
  • Motivation
  • Labor Cost Controls
  • Team Player
  • Cost Reductions
  • New Business Development
  • Team Leadership
  • Budget Allocation
  • Inventory Control
  • Facility Management
  • Customer Relations
  • Operations Management
  • Product Development
  • Verbal and Written Communication
  • Efficient Multi-Tasker
  • Purchasing
  • Team Training and Development
  • Staff Training
  • Sales Analysis
  • Effective Leader
  • Vendor Relationships
  • Purchasing and Planning
  • Budget Coordination
  • Problem Resolution
  • Cost Analysis and Savings
  • Community Outreach

Timeline

General Manager

Kinship Cannabis
10.2023 - Current

General Manager

Wayne Releaf
05.2020 - 10.2023

Office Manager

Precision Diesel, Inc
08.2008 - Current

High School Diploma -

Trenton High School
Kim Russo