Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kimberly Santander

Cicero,IL

Summary

Trustworthy and dedicated head cashier with 2 and 1/2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

2
2
years of professional experience

Work History

Head Cashier

Paisans Pizzeria
12.2021 - Current
  • Mentored new cashiers, providing comprehensive training.
  • Maintained a clean and organized work area, contributing to a pleasant environment for customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with customers.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Regularly restocking supplies and communicating needs to management.
  • Contributed to store promotions by informing customers of available discounts or special offers.
  • Worked closely with team members from other departments to resolve complex customer issues.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed cash, card, and check purchases.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Managed cash register operations accurately, reducing the risk of shortages or overages.

Receptionist

S & M Mufflers And Brakes
01.2023 - 05.2023
  • Effectively managed phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Morton East High School
Cicero, IL
12.2022

Skills

  • Refunds and exchanges
  • Supply Restocking
  • Customer Service
  • Payment Processing
  • Cashier training
  • Sales Promotion
  • Punctuality
  • Flexible Schedule
  • Positive Attitude
  • Cash Handling
  • Store opening/closing procedures
  • Multi-tasking skill
  • Employee Training
  • Creative Thinking
  • Honest and Dependable
  • Call Response and Transfer
  • Problem-solving abilities
  • Basic Mathematics

Accomplishments

  • Trained various of new hires on sales and service techniques.
  • Earned “Employee Of The Month” award for completing and exceeding my given tasks.

Timeline

Receptionist

S & M Mufflers And Brakes
01.2023 - 05.2023

Head Cashier

Paisans Pizzeria
12.2021 - Current

High School Diploma -

Morton East High School

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Kimberly Santander