Kim Santos

Responsible for daily operations of a home care agency while ensuring compliance with all regulations. Manage comprehensive background checks and maintain active HCA certifications for staff. Oversee staffing and budgeting processes to optimize resource allocation. Cultivate relationships with clients and families to improve service delivery. Ability to develop strategic plans that result in census growth.

Oversaw daily operations for 75 assisted living and 25 memory care apartments. Enforced accounting policies, ensuring accuracy in accounts receivable and payable. Coordinated job postings and interviews to streamline hiring processes. Prepared new hire paperwork, facilitating smooth onboarding and orientation. Processed payroll and maintained employee files in compliance with legal standards.

Directly managed and supervised the business office and ensured day-to day operations ran smoothly for a 180 bed skilled nursing facility with subacute. Evaluated office production, revised procedures, and created new forms to improve work flow efficiency. Managed accounts receivables/payables, reconciled accounts and ensured daily deposits.

Managed and supervised the business office of a 54 bed skilled nursing facility. Ensured smooth day-to-day operations, including financial aspect of resident's stay, admissions, billing, payroll, and and operational processes within the department. Accounted for administrative budget and provided reports to management as needed. Marketed facility and conducted community outreach.