KIM SATTLER
Granite Falls,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Office Manager
Class A Stone, Inc.
01.2003 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Escrow Assistant
Lawyers Title Company
03.1998 - 12.2003
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Forwarded title clearing documentation to title officer for approval.
- Obtained documents such as proof of insurance and HOA statements.
- Followed-up on status of releases, policies, and return of recorded documents.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Processed and verified all new account applications and documents.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
Education
High School Diploma -
Arlington High School
Arlington, WASkills
- Database Administration
- Financial Tracking
- Client Correspondence
- Report Preparation and Analysis
- Billing and Invoicing
- Accounts Payable and Receivable
- Human Resources
- Organizational Skills
- Event Coordination
- Customer Service Management
- Clerical Support
- Office Supplies and Inventory
Timeline
Office Manager
Class A Stone, Inc.
01.2003 - Current
Escrow Assistant
Lawyers Title Company
03.1998 - 12.2003
High School Diploma -
Arlington High School
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