Kim Schepp-Engel
Spokane Valley
Summary
Dynamic Medical Assistant Technician and Customer Service Representative with proven expertise in vital signs monitoring and exceptional communication skills. Achieved increased patient loyalty through empathetic care at CSL Plasma Behring. Excelled in conflict resolution, fostering organizational growth. Skilled in sterilization techniques, ensuring high standards of care and service.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
26
26
years of professional experience
Work History
Medical Assistant Technician
CSL Plasma Behring
01.2022 - Current
- Conducted basic lab tests and reported results to medical staff.
- Provided patient education on medication usage and care instructions.
- Handled diagnostic equipment to perform routine tests and procedures.
- Demonstrated proficiency in phlebotomy to collect blood samples.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
Customer Service Representative
Liberty Mutual Group
03.1999 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
GED -
DC Everest Sr. High
Schofield, WI06-1984
Skills
- Organizational growth
- Vital signs monitoring
- Communication and interpersonal skills
- Sterilization techniques
- Conflict resolution
Timeline
Medical Assistant Technician
CSL Plasma Behring
01.2022 - Current
Customer Service Representative
Liberty Mutual Group
03.1999 - 01.2021
GED -
DC Everest Sr. High
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