Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kim Shaw

Sault Saint Marie,MI
Kim Shaw

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
years of professional experience

Work History

Circle K
Saint Ignace, MI

Customer Service Representative
09.2023 - Current

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Pleasant View Lodge
Saint Ignace, MI

Direct Care Worker
04.2021 - 06.2023

Job overview

  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Developed individual service plans in collaboration with the client, family members and other professionals.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Facilitated communication between clients, family members and medical staff.
  • Educated families on available resources that could enhance their quality of life.
  • Established trusting relationships with clients by being a reliable source of support.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved resident and staff engagement through group activities.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in learning and developing new skills.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Tracked and reported clients' progress based on observations and conversations.

Education

Allen High Dearborn Mi
Dearborn

High School Diploma
01-1992

University Overview

Skills

  • Report Generation
  • Data Entry
  • Appointment Scheduling
  • Information Security
  • Call Center Operations
  • Customer Service
  • Retail Marketing
  • Staff Training
  • Credit card payment processing

Timeline

Customer Service Representative
Circle K
09.2023 - Current
Direct Care Worker
Pleasant View Lodge
04.2021 - 06.2023
Allen High Dearborn Mi
High School Diploma

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Kim Shaw