Kim Shaw
Westland
Summary
Dynamic, service-oriented professional with hands-on experience in overcoming challenges and delivering exceptional results. Strong problem-solving abilities and a proactive approach to new tasks foster adaptability and creativity. Committed to making meaningful contributions that advance organizational goals while providing outstanding customer service. Eager to establish long-term roots in Michigan by securing a position that enables impactful service to both clientele and the organization.
Overview
23
23
years of professional experience
Work History
Sales Lead Keyholder
Crate & Barrel Furniture
11.2024 - 03.2025
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Mentored associates to enhance product knowledge and customer service skills.
- Developed promotional displays that increased product visibility and enhanced customer experience.
- Collaborated with management to implement operational procedures, improving efficiency across departments.
- Resolved customer inquiries and complaints promptly, fostering strong relationships and repeat business.
- Interviewed & analyzed clientele needs & order accordingly
- Analyzed sales data to identify trends, driving improvements in store performance and operations.
Front Desk
Holiday Inn Express & Suites
02.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Department Head
Hobby Lobby
09.2012 - 05.2022
- Mentored team members, fostering a culture of collaboration and continuous improvement within the department.
- Oversaw daily operations, ensuring adherence to company policies and quality standards across all processes.
- Streamlined workflow processes, reducing bottlenecks and improving overall team productivity significantly.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Lead Concierge
Best Upon Request
09.2013 - 01.2014
- Led team in delivering exceptional guest services and addressing client needs promptly.
- Developed and implemented efficient concierge procedures to enhance guest satisfaction and operational flow.
- Coordinated logistics for special events, ensuring seamless execution and positive experiences for guests.
- Evaluated guest feedback to identify areas for improvement, driving enhancements in service offerings.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Co-founder, Landscape Designer & Office Mgr
Organic Lawns
02.2002 - 09.2005
- Developed and implemented operational strategies to enhance business efficiency.
- Established partnerships with vendors to optimize supply chain logistics.
- Oversaw budgeting processes to ensure financial accountability and resource allocation.
- Coordinated marketing campaigns, increasing brand visibility and customer engagement.
- Grew the customer base through targeted outreach and networking events.
- Created business template
- Billing
- Customer Relations
- Design
Education
High School - General Studies
Pflugerville High School
Pflugerville, TXAssociates - Interior Design
Bauder College
Arlington, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Successfully designed, contracted & built my own alternative home in 2000. https://www.zillow.com/homedetails/5480-County-Road-915-Joshua-TX-76058/80615905_zpid/
Timeline
Sales Lead Keyholder
Crate & Barrel Furniture
11.2024 - 03.2025
Front Desk
Holiday Inn Express & Suites
02.2023 - 05.2024
Lead Concierge
Best Upon Request
09.2013 - 01.2014
Department Head
Hobby Lobby
09.2012 - 05.2022
Co-founder, Landscape Designer & Office Mgr
Organic Lawns
02.2002 - 09.2005
High School - General Studies
Pflugerville High School
Associates - Interior Design
Bauder College
Personal Attributes
“Unrivaled customer service“, excellent written & verbal skills, intelligent, positive, empathic, pragmatic, patient, outgoing, great work ethic, organized, excellent creative thinker & leader by example.
Professional Experience
- 15 Yrs Management
- 10 Years Office Management
- 20 Yrs Customer Service
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