Summary
Work History
Education
Skills
Timeline
Generic

Kim Sheckler

Wimauma

Summary

I worked for the same company for 32 years advancing from a lab assistant / phlebotomist to my final position as a Customer Care Manager. I work well in fast paced environments. I obtain excellent written and oral communication skills. I am literate in computer skills with advanced knowledge with word and excel programs. I am a dedicated and dependable individual who is a quick learner. I routinely scored levels of excellence in my job performance evaluations. I excel at problem solving and easily adapt to most situations.

Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.

Work History

Customer Care Manager

HNL Lab Medicine
  • Interviewing individuals for employment
  • Discipline and termination
  • Employee scheduling
  • Payroll approvals
  • Report lab results
  • Creating and executing department policies and procedures including creating a virtual environment for the call center.
  • Call Center statistics achieved below industry standards
  • Charting and reporting call center statistics
  • Service Recovery program
  • Monitor and score agent calls

Lab Assistant / Phlebotomist

HNL Lab Medicine
  • Centrifugation of blood
  • Requisition of lab orders
  • Venipuncture

Education

Associates Degree - Criminal Justice

Lehigh Community College
Schnecksville, Pa

Diploma - undefined

Palmerton Area High School
Palmerton, Pa

Skills

  • Proficient in computer applications
  • Strategic team scheduling
  • Establishing organizational policies and procedures
  • Collaborative team development
  • Exceptional written and verbal communication
  • Effective time management
  • Skilled in analytical problem solving
  • Knowledgeable in healthcare terminology
  • HIPAA compliance knowledge
  • Procurement management
  • Mediation and negotiation skills
  • Patient documentation management
  • Effective telephone interaction
  • Client engagement

Timeline

Customer Care Manager

HNL Lab Medicine

Lab Assistant / Phlebotomist

HNL Lab Medicine

Diploma - undefined

Palmerton Area High School

Associates Degree - Criminal Justice

Lehigh Community College