Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

Kim Shook

Edna

Summary

Dynamic Operations Manager with a proven track record at Marvelous Gardens, excelling in operational efficiency and customer service. Expert in inventory management and employee motivation, I empowered teams to enhance performance outcomes, achieving significant improvements in customer satisfaction and operational compliance. Committed to driving success through strategic planning and implementation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

Marvelous Gardens
04.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Reservation Clerk

Lavaca Navidad River Authority
01.2019 - 04.2024
  • Continuously monitored reservation trends to identify areas for improvement or potential new marketing strategies targeting specific demographics or industries.
  • Ensured compliance with all company policies regarding payment processing, cancellations, refunds, and reservation changes within established guidelines.
  • Improved customer satisfaction by providing accurate and timely reservation services.
  • Communicated effectively with other departments to coordinate special requests or accommodations for guests'' stays.
  • Collaborated with sales team to maximize group bookings and special event reservations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Small Business Owner

La Costa Rentals
02.2008 - 10.2017
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.

Education

Bachelor of Arts - Archeology

San Diego State University
San Diego, CA
05-1998

Skills

  • Problem-solving
  • Operations management
  • Operational efficiency
  • Customer service
  • Decision-making
  • Inventory management
  • Planning and implementation
  • Policies and procedures implementation
  • Employee motivation

Affiliations

  • Daughters of the Republic of Texas- Treasurer

Certification

  • Florist Training
  • Florist Management Training
  • Management Training

Languages

Spanish
Limited Working

Interests

  • Cooking
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Avid Reader
  • Active in Community Theater
  • Geneaology
  • Texas & US History

Timeline

Operations Manager

Marvelous Gardens
04.2024 - Current

Reservation Clerk

Lavaca Navidad River Authority
01.2019 - 04.2024

Small Business Owner

La Costa Rentals
02.2008 - 10.2017

Bachelor of Arts - Archeology

San Diego State University

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Kim Shook