KIM SMALLS
Middleburg,USA
Summary
Skilled and highly motivated professional with experience in office operations, accounting and finance. Knowledgeable with excellent communication and Proven ability to manage accounting systems (NetSuite, Sage, GP) reconcile accounts, and analyze financial data. Strong organizational and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Supervisor
Valcourt Group
Jacksonville, FL
01.2024 - 10.2024
- Lead and supervise a team of 6-8 Accounts Receivable professionals, provided guidance, training, and support to team.
- Oversee the complete accounts receivable cycle, from invoicing to collections.
- Ensure accurate and timely recording of transactions in NetSuite.
- Build and maintain strong client relationships to facilitate prompt payments.
- Collaborate with operations and sales departments to streamline processes and enhance customer satisfaction.
- Contributed to the SCALE team for the implementation of a new ERP system.
- Implement changes to enhance the overall effectiveness of the accounts receivable function.
- Investigated disputes regarding unpaid invoices and worked with clients to resolve them in an amicable manner.
- Interacted with external auditors during year-end audit process when needed.
Senior Accounts Receivable Analyst
Valcourt Group
Jacksonville, FL
08.2022 - 01.2024
- Managed daily accounts receivable processes, including cash application, customer payment tracking, and account reconciliations.
- Maintained strong customer relationships by promptly addressing inquiries and resolving issues related to invoicing or payments.
- Applied customer payments using NetSuite, Sage, and Great Plains ERP systems.
- Generated weekly aging reports of all outstanding invoices.
- Collaborated with internal departments to resolve invoicing disputes.
- Contacted customers with past due accounts to formulate payment resolutions.
- Handled refunds, account adjustments, and write-offs in accordance with company policies.
- Successfully reduced over 90 days' receivables by 15% within the first three months.
- Prepared daily bank deposits and managed cash flow projections.
Office Manager
A1 Orange Exterior Building Services
Jacksonville, FL
02.2006 - 08.2022
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars.
- Responded to customer inquiries and complaints via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Processed payroll on a weekly basis.
- Fostered relationships with vendors to expedite orders, repairs, and maintenance.
- Reviewed financial statements and ledgers, working with owner to clear discrepancies.
- Administered bookkeeping functions to handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing, revenue recognition, and bank reconciliation.
- Assisted in developing budgets for departmental expenses.
- Assisted in recruiting, onboarding, and training new employees.
- Created weekly schedules for field employees based on predicted budgets and departmental goals, including working with operations and sales team.
- Implemented office procedures, creating streamlined processes.
- Prepared bid proposals for the sales department.
- Managing office and field employees.
Executive Assistant
A1 Orange Exterior Building Services
Jacksonville, FL
08.2004 - 02.2006
- Exhibited strong organizational skills to manage multiple projects simultaneously
- Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials
- Assisted with event planning by making travel arrangements and reserving venues when necessary
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
Education
Some College (No Degree) - Business Administration
Valencia College
Orlando, FloridaSkills
- Invoice Processing
- Multitasking
- Accounting Software Proficiency
- Bank Reconciliation
- Team Leadership
- Customer Relations
- Excellent Communication
- Attention to Detail
- Team Collaboration
- Microsoft Excel
- Cash application
- Revenue recognition and forecasting
- QuickBooks proficiency
- AR reporting
Certification
- Notary Public
- HAZWOPER 40HR
- Finance: Accounts Receivable Analytics
References
References available upon request.
Timeline
Accounts Receivable Supervisor
Valcourt Group
01.2024 - 10.2024
Senior Accounts Receivable Analyst
Valcourt Group
08.2022 - 01.2024
Office Manager
A1 Orange Exterior Building Services
02.2006 - 08.2022
Executive Assistant
A1 Orange Exterior Building Services
08.2004 - 02.2006
Some College (No Degree) - Business Administration
Valencia College
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